Archives For Holidays

Does your church website have an Easter page? It should.

Here’s why:

  1. People check you out online before they check you out in person.
  2. It shows people that your Easter services are a priority and something you’re really hoping that they attend.
  3. It gives your social media posts, images, promotions, and ads somewhere to point to (a permalink).
  4. It is shareable.
  5. It gives you one spot to announce how many services there are and if there are time changes just for that day.

Tip: Use this special Easter page as a sort of “What to Expect” page for all your incoming guests. 

Tip: Make sure this page is mobile-friendly. People will look at it on their phone to find out your service times.

I recommend creating a page on your existing church website that is located at /easter and is something easy to point all your people and promotions to. Unless like some churches have done, you make your entire home page (above the fold) an Easter promo.

Here are some examples (NOTE: Most are current. Some are last year’s page. Also note: These are not ranked – just listed as I came across them.):

  1. West Ridge Church (I love this church. Easter is so huge to them, that it has taken over their home page.They also have a separate Easter page.)
  2. Life.Church (This is still last year’s services, but I assume they’ll be updating it soon.)
  3. North Point Community Church (This is still last year’s services.)
  4. Willow Creek
  5. Liquid Church
  6. Elevation Church
  7. Water of Life Community Church
  8. Church of the Highlands
  9. 12Stone Church
  10. ThePoint.Church (NOTE: This is a small church that made their whole home page promote Easter.)
  11. Rock Church
  12. Menlo Church
  13. Lake Pointe Church (They let Easter take over their home page)
  14. Bayside Church
  15. First Dallas (NOTE: They have a long permalink. Make it short and simple like /Easter.)
  16. Cornerstone Church
  17. Christ Fellowship
  18. Potential Church
  19. Canyon Ridge Christian Church
  20. Buckhead Church (NOTE: This is still last year’s services, but I’m sure they’ll update it soon.)
  21. Mosaic Church (NOTE: This church simply shares social media content for its members to use and share with their network. I like this idea and would do the same, but I would also have an Easter page dedicated to guests.)

Drum roll please – and winner for the most creative, innovative, and all out awesome web work: Sandals Church

Disclaimer: I have consulted with half of the churches listed above. They had the ability to hear some ideas up close and personal from me – you can, too. Check out this website for info on hiring me as a church secret shopper consultant.

Don’t have the budget to hire me, but still want to learn principles like this?

I have a whole chapter dedicated to Online Presence in my new book Secrets of a Secret Shopper. Buy it today, share it with your team, and do all you can to turn first-time guests into second-time guests.

BONUS READING:

I also wrote these blog posts to help you plan and prepare for Easter. Check them out!

 

If you’re like most pastors and church leaders, you’re probably already planning for Easter. It will be here before you know it. I was talking with a church recently and they said they wanted to help people get “from the street to the seat.” That’s cool and it’s what I do. I also help you turn first-time guests into second-time guests.

As a “secret shopper” in churches nationwide, I report specific reasons why I wouldn’t return for a second visit and why, most likely, their guests aren’t coming back. Whether it’s a church plant, established church, a small church or mega-church, some details are universal and quickly determine the first impression your church makes. Let’s look at eight:

The Front Door

Before a guest ever steps foot on your church’s physical campus, he or she has probably already checked out your church website. What every church should have clearly visible on their homepage is a section or button for first-time guests. Once clicked on, this should take you to a page that addresses FAQ’s, service times, directions, parking instructions (Is there a side of the building that is better to park on if one has kids?), what to expect (upbeat music and relevant, practical, Biblical preaching in a come as you are atmosphere, etc.), what to wear (Are jeans okay? Are shorts okay?), and encouragement for them to be sure to stop by Guest Central or your church’s Information Booth to pick up a first-time guest packet.

What Stinks?

It’s important that no church ever underestimates the sense of smell. While sight is the strongest sense for short term memory, the sense of smell is the strongest and most vivid for long-term memories. If you’ve ever smelled something and had memories you hadn’t thought of in years come flooding back, that’s your sense of smell in action. Every church has the potential for positive or negative smells. Mold is a bad smell. Coffee is a good smell. Bleach is a bad smell. Citrus is a good smell. Many churches have restrooms that are disgusting and smell like urine. This lack of attention to detail can be costly and discourage many from ever returning. As best you can, try to walk into the lobby or entrance of your church with a new nose.

Park Here

One of Tim Stevens’ three “growth lids” that he thinks every growing church should have is someone who is constantly watching parking. Tim says, “This is why Visitor Parking is so crucial. If it’s difficult for newcomers to go to your church, they won’t go.” Some would argue that guests want to remain anonymous and don’t want special parking. Of course some want to go unnoticed and will choose to park in regular parking (a minority), but for the rest of newcomers, they are appreciative for a close parking space; it’s a kind gesture in an already intimidating and nerve-racking experience of attending a church for the first time, especially a large one with a huge campus.

This Way Parents

One way to assure guests will not return is to have a confusing, long or hard to find process, for getting their kids registered and in the right classroom. Wise churches have signage for first-time guest kids’ check-in and make the process quick and painless. Regular attendees may know to go up to the check-in kiosk and enter their phone number or swipe their card, but guests will be clueless and need a manned station that is clearly marked for guests and have a volunteer walk them through the registration. Then have that person or another helper walk you to your kid’s class explaining what will be going on and how to go about picking their kids back up. If they must have a sticker with corresponding numbers on it to get their kids, this needs to be explained to them. Signage for the kids check-in should start in the entryway of the guest parking. Do not assume people know where to go once they enter the building.

Give It Away

Something subtle, but powerful is a church that has a generous spirit. Chris Hodges at Church of the Highlands in Birmingham, AL is big on this. They have a coffee shop, but they also have a designated area where people can get free coffee and not pay anything. They also give away their message CDs. Too many churches charge for everything and wonder why no one buys CDs of the message. If you want to bless people and create a generous spirit throughout your church, give away free coffee and message CDs (and other surprises throughout the year). I know churches that will have ice cream trucks pull up outside the church doors and give away free ice cream to congregants leaving on a hot, summer day.

Security Counts

One issue that is huge to a secret shopper and visiting families is security. If a parent is worried about their child’s safety, they will not enjoy the service and will likely not return. A children’s classroom must be clean, safe and secure. Security also includes the check-out process. If anyone can walk into a classroom and pick up a kid, you’re asking for trouble and will turn off potential newcomers. It’s important that your kids’ volunteers are trained well and know to ask for the parent’s sticker when picking up their kids. This is vital and goes a long way to ensuring a tragedy doesn’t occur and a parent has peace of mind.

The Visible Pastor

Accessibility of the senior pastor is another subtle and powerful statement of a church. Even pastors of the largest churches in America make an intentional and strategic effort to be seen, greeted and hugged after a service. They may have a bodyguard present for security reasons, but they are available and willing to pray with people that need to speak to their pastor. Some churches have a designated “Guest Central”, like Steve Stroope at Lake Pointe in Rockwall, TX or Brady Boyd at New Life in Colorado Springs. Some have a “Meet and Greet.” Some pastors stand down at the altar and meet and pray with people like Kevin Myers at 12Stone in Atlanta. Some walk around the campus shaking hands like Don Wilson at Christ’s Church of the Valley in Phoenix. Erwin McManus at Mosaic LA has an “After Party”, at which the pastor is present and available to meet with newcomers. This, especially in a large church, goes a long way toward countering the rock star or unavailable pastor stigma that so many guests walk into the church expecting.

Finish Strong

It’s simply not enough for greeters and parking lot attendants to say “Hello” or “Welcome” when one walks into their church. To go to another level, have your first impressions team stationed at their posts when the service ends to say “Goodbye” or “Have a nice week”. This goes a long way to wrapping a bow around the entire morning experience and will send them off with a lasting positive impression.

I’m really just scratching the surface, but these are some of the most crucial things to have on your radar. I cover all this and more in great depth in my new book Secrets of a Secret Shopper. You can check out that book HERE. If you’re interested in hiring me to serve you as a church secret shopper, go here for more info.

Look out for and be sensitive to these 8 things and you’ll see a greater return of second and third-time guests. Happy Easter!

*This article originally appeared in Outreach magazine and on Pastors.com.

I thought I’d take a look back at the most popular blog posts of 2016. Important to note is that there are a few that are targeted to pastors and preaching. There are also a few focused on Easter – which is good for this time of year.

There are also a couple on my church secret shopper ministry. You can go here to learn more about hiring me to evaluate your church’s weekend experience.

Also, please check out my new book Secrets of a Secret Shopper – which goes into great, practical details on how to turn first-time guests into second-time guests.

HERE ARE THE TOP 20 POSTS FOR 2016:

Leadership and the Power of Momentum

Ministry, Leadership, Worship, and Expectation

Donald Trump, Hillary Clinton, Life, and Lies

Preaching and the Power of Imagination

5 Ways to Improve As an Active Listener

Digital Real Estate Matters

Always Point People to the Church Website

The Seasons of a Church Secret Shopper

Help Your People Say “No”

5 Tips from a Church Secret Shopper

7 Tips for Guest Worship Leaders

Easter 2016 Review and Learn

The One Thing You Must Do this Easter

3 Ways to Still Have a Team After Easter

Don’t Quit! We Need You.

Don’t Tell Me Men Don’t Sing

You Don’t Always Have to Hustle

Have You Ever Considered a Church Secret Shopper

7 Lessons from Peyton Manning for Pastors

99 Questions When Hiring a Worship Pastor

little-drummer-boy

Some close to me know my favorite Christmas song is “Little Drummer Boy.” Something about it resonates deeply with me.

I think we all long to see Jesus smile at us and know that he loves us just as we are.

Merry Christmas, friends.

Little baby
Pa rum pum pum pum
I am a poor boy too
Pa rum pum pum pum
I have no gift to bring
Pa rum pum pum pum
That’s fit to give our King
Pa rum pum pum pum,
rum pum pum pum,
rum pum pum pum

Shall I play for you
Pa rum pum pum pum
On my drum

Mary nodded
Pa rum pum pum pum
The ox and lamb kept time
Pa rum pum pum pum
I played my drum for Him
Pa rum pum pum pum
I played my best for Him
Pa rum pum pum pum,
rum pum pum pum,
rum pum pum pum

Then He smiled at me
Pa rum pum pum pum
Me and my drum

 

 

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I’d love to introduce you to my newest sponsor: Tithe.ly. Tithe.ly was one of the first giving apps allowed into the Apple app store in 2013. Giving via a mobile device was born out of both a need and opportunity they saw when they first saw what Apple did with the iPhone and the coming app economy.

Before Dean Sweetman co-founded tithe.ly, he had been a church planter and overseer of churches for 30 years. This put him in a unique position to know exactly what churches needed to help with several 21st-century problems concerning steady and consistent income to fulfill the mission of the church.

Problem Number One:

Church members are not coming as often to services as they used to. And as any pastor knows, if members are not in church then they are most probably not giving. It’s not that they don’t want to, it’s just that they don’t have the opportunity. Simple recurring giving set up in seconds solves this.

Problem Number Two:

Most people under 35 don’t carry cash or checks anymore.

They use debit/credit cards for just about everything. Most millennials don’t even know what a routing number is and where to find it on a checkbook if they even have one. Giving anywhere, anytime with a phone was the easy answer.

This and other obstacles for people giving to the church they love is to provide a simple app that lives on a device they virtually never let out of their sight, their smart phone.

Fast forward five years, Dean has retired from full-time ministry and is the CEO of tithe.ly one of the fastest growing FaithTech companies in the world. They now serve thousands of churches in three countries and plan on adding another 30+ countries in the first quarter of 2017.

They have a product suite that includes everything a church needs to move away from cash and check donations and facilitate digital giving, via text, free app, custom designed church apps, full back office support and a few more exciting additions they are announcing very soon.

At tithe.ly, they love what they do. They talk to pastors and church leaders every day about getting them the tools to increase giving so they can focus on serving their church and fulfilling the great commission of preaching the gospel to a desperate and fearful world whose only hope is Jesus.

I’m proud to partner with these guys. Please check them out here.

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The following are the results of the 2015 Pastor Survey conducted by ExPastors.com. I think you’ll find them very insightful. I also encourage you to participate in the 2016 Pastor Survey, which is currently going on and has new and improved questions to help us collect more data to better serve the ExPastors community. Please know these surveys are totally anonymous.

We wished to concern ourselves with getting accurate information on issues ranging from burnout and finances, to work hours and the demands on families With this objective in mind, we also chose to make our survey confidential and allow the option to answer basic demographic questions, the only exception being the initial question of whether the person filling out the survey was or was not currently serving in the role of pastor.

The 2015 Pastors Survey

Of the following, which is most accurate:
I am a pastor (170 / 62%)
I am an ex-pastor (89 / 32%)
I stepped away from the pastorate but am now serving as pastor again (16 / 6%)

At any time during your pastorate, have you doubted your call to ministry?
Yes (165 / 60%)
No (110 / 40%)

Would you consider yourself overworked?
Yes (166 / 60%)
No (109 / 40%)

At times, do you feel unable to meet the demands of the job?
Yes (222 / 81%)
No (53 / 19%)

Do you feel there are/were unrealistic demands or unwritten expectations of you and your family?
Yes (225 / 82%)
No (50 / 18%)

Have you ever considered leaving the ministry?
Yes (234 / 85%)
No (41 / 15%)

Do you constantly fight depression?
No (146 / 53%)
Yes (129 / 47%)

Do you consider yourself lonely?
Yes (174 / 63%)
No (101 / 37%)

Would you consider yourself having experienced burnout?
Yes (212 / 77%)
No (63 / 23%)

Do you have anyone you consider a close friend or someone you can share your struggles or burdens with?
Yes (207 / 75%)
No (68 / 25%)

Have you or a family member experienced a conflict with a church member within the last month?
No (158 / 57%)
Yes (117 / 43%)

What is the size of your church?
40-200 (147 / 55%)
200-450 (41 / 15%)
400-800 (28 /10%)
Below 40 (27 /10%)
800-2000 (21 /8%)
2000+ (4 /1%)

Next Step

Please fill out the 2016 Pastor Survey so that ExPastors.com may better serve you. Thanks.

u5sbwyd7g5y-dawn-armfield

I recently turned 41 years old. The older I get, the more thankful I am for God’s grace, mercy, and patience with me. As we look back on Thanksgiving and forward to Christmas, I want to briefly touch on patience.

We just kicked off the season of Advent. Nothing represents waiting and patience like Advent. Just as the faithful of old waited for a Messiah and Savior, we now wait and watch for the return of Christ.

As a Christ-follower, I have had to learn to have patience and trust God even when I don’t see His whole plan.

For as the heavens are higher than the earth,
so are my ways higher than your ways
and my thoughts than your thoughts. – Isaiah 55:9

I have some big things currently happening in my life. After a year of waiting, wondering and wandering, I can finally start to see God’s hand at work behind-the-scenes. But it’s been nearly a year of waiting, praying, fasting, learning patience and trust.

Through it all, God is faithful.

Even when I’m not faithful, God is faithful. Even when I screw up, stumble and fall, God is patient with me. He never gives up on me and I am forever grateful.

Your love never fails, it never gives up. It never runs out on me

 

 

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Each year around this time, I take an inventory of my life and I give thanks. I also take the opportunity to teach my kids about living a life of generosity.

I’ve taught my kids about giving, but giving is so much more than money. We are to give of our gifts, talents, and our very lives.

We should seek to be generous with everything we have.

I pray that this Thanksgiving you would teach those you love about living a life of generosity and sharing our lives with others.

Generosity is a way of life.

Take time to give thanks! And HAPPY THANKSGIVING!

american-flag

Today will be a true test for our Nation and its unity. May we pray for our country and its leadership.

Whoever wins, God is not surprised. God is still on His throne. God is still sovereign.

Pledge of Allegiance:

“I pledge allegiance to the Flag of the United States of America, and to the Republic for which it stands, one Nation under God, indivisible, with liberty and justice for all.”

In God we trust.

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I was worshiping with Chris Tomlin’s song “At the Cross” the other night and I thought it was the perfect testimony for me. I share the lyrics with you now as a Good Friday testimony and reflection:

“At The Cross”

There’s a place where mercy reigns and never dies
There’s a place where streams of grace flow deep and wide
Where all the love I’ve ever found
Comes like a flood
Comes flowing down[Chorus:]
At the cross
At the cross
I surrender my life
I’m in awe of You
I’m in awe of You
Where Your love ran red
and my sin washed white
I owe all to You
I owe all to You Jesus

There’s a place where sin and shame are powerless
Where my heart has peace with God and forgiveness
Where all the love I’ve ever found
Comes like a flood
Comes flowing down

[Chorus]

Here my hope is found
Here on holy ground
Here I bow down
Here I bow down
Here arms open wide
Here You save my life
Here I bow down
Here I bow down

[Chorus]