Archives For Hurt and Pain

Are you a pastor or church leader with a full schedule and only limited hours in the week? If so, are you struggling to find ways to reach more first-time visitors with the limited time you have?

Being a pastor isn’t just preparing for Sunday’s message every week but the scope goes much more beyond that. And on top of all of that, you must find a way to reach more visitors and to spread the message of Christ.

There just isn’t enough hours in the week for everything a pastor must do.

And with that, I am so excited to invite you to the Church Hacks Summit to Reach More First Time Visitors!

They’ve assembled 25 of the world’s leading church first impressions, guest services, and marketing experts to teach you their secrets on how to reach more first-time visitors and grow your church.

I’m honored to kick off the Summit with the opening talk on why hospitality matters. I’ll be making the Biblical case for why you should take this area of ministry seriously.

This is going to be a free online event (no travel) for equipping your church with proven systems and strategies to connect with new first time visitors in your community! We’ll show you how your church can be a magnet for first-time visitors without being gimmicky, breaking the bank, or setting unrealistic expectations.

And the best part of the Church Hacks Summit is that it is 100% absolutely free! If this is something you’re interested in, just click this link and register today! And if you know somebody that would benefit from this Summit, make sure to let them know.

It’s 2pm on a Thursday and you are knee-deep in your sermon preparation and coming down the homestrech. The energy, caffeine, and momentum is just right – you feel you’ll finish before 6pm and make it home in time for supper.

Then it happens: You get that knock on your door and look up to see someone standing in your doorway saying, “Do you have a moment?” – they’re not interrupting your work. They ARE your work.

Ministry is about people;  it always has been and always will be.

One thing that bugs me is hanging out with pastors that say (not jokingly), “Ministry would be great if it weren’t for the people.” It pains my heart that pastors and Church leaders don’t get this simple truth. We are the Body of Christ and every member is important and special. We are called to shepherd God’s people and that involves getting our hands dirty and yes, being bothered and interrupted.

IMPORTANT: This isn’t about being an introvert or extrovert. This is about being sensitive to the Holy Spirit, who is always at work around us.

As ministers, we should seek the opportunities to show and express Christ’s love to those we lead and serve.

Speaking of seeking opportunities: You have to be intentional. What does your weekly schedule look like? How many breakfasts, coffees and lunches do you schedule each week? I fill lots of my calendar with people meetings and have for 22 years.

If you go from administrative meeting to meeting and never schedule any time with your congregation members, volunteers and staff, and people in the community, you’re missing a crucial part of leadership and the opportunity to be God in the flesh to someone in need.

Please note: It is very important to set boundaries. I used to do all sorts of late night meetings. Now, I make people schedule a meeting during office hours. There is the rare exception/emergency, but that’s to be expected in ministry.

My encouragement and exhortation to you is to leave some margin in your schedule for the unexpected. Have time set aside in your calendar that is empty, so when the interruptions come (and they will), you’ll be able to get back on track.

So where do you go from here? Here’s an action item:

When you notice someone down, frustrated, hurt or just not themselves, you should take the initiative to ask if they need someone to talk to or how you can pray for them. When you’re in the midst of busy/office work and someone calls, texts, emails, IMs, or drops by your office – take the time to listen and serve.

Be the hands and feet of Christ to those you come in contact with – it’s what we’re called to do and you’ll be a better and more trusted, respected and loved leader because of it.

So – confession time: Have you ever been in the midst of busy/office work and had someone drop by unannounced? How did you handle it? Do you have the presence of mind to be sensitive to the Spirit?

 

*** This is an excerpt from my bestselling book Church Leadership Essentials. Get copies for your team HERE.

I stay busy with church secret shopper consultations during the summer, as wise churches prepare for the Fall. Now that we are in the midst of Summer, let me give you 5 practical tips to implement at your church so you can prepare for a killer Fall. Here we go:

  1. Vision cast to your Guest Services team
    So often, people that serve on a church’s guest services team feel unimportant. They think they are not good enough to sing on stage, lead a small group or are not tech-savvy enough to serve on the production team. It’s vital that your leadership over communicate that this is not the B-team. This is not a place to serve for people that have no talent. This is a vital ministry and is a front door to your church. People make up their mind whether or not they will return in the first 10 minutes. First Impressions matter!
  2. Pray with your team before your first service
    Never, ever forget the God-factor when you serve in ministry. We are but vessels. We need the Holy Spirit of God to love, lead and serve through us. Pray each week with your team that they would be the hands and feet of Christ. Pray for God to break down walls of fear, skepticism, and distractions. Pray that the lost would come to Christ and that the hurting would find healing and hope.
  3. Remember it’s always someone’s first Sunday
    I really can’t stress this enough. No matter the size of your congregation, chances are, someone is entering your doors for the first time. The larger your church is, the more this is true. Churches of 200 can expect at least 5 to 8 guests a week. Larger churches welcome even more into their midst. When you gather with your Guest Services team to pray before your first service, remind your team of this simple truth. Focus them on their mission to welcome all who enter with love and to be a servant.
  4. Free up your hands
    One of my pet peeves is when I see people on the Guest Services team that have a coffee or cell phone in their hand. This is a red flag for me. I want my team shaking hands, hugging regular members, holding open doors and pointing to where people need to go (or even escort them there.) If your team member is distracted by looking at their cell phone, it is one of the rudest and worst first impressions you can give a newcomer.
  5. Focus on your guests and not your team
    A lot of times when I visit a church or even attend my local church, I’ll notice team members in conversation with each other and talking while guests pass by them. Again, this is a red flag and a big no-no. Another pet peeve of mine is parking lot attendants standing next to each other and talking. Parking lot attendants should be spread out and not bunched up together talking. Door holders, ushers, and greeters should be focused on their role and not engaged in conversation with friends. Make eye contact with all who enter, smile and welcome them.

First impressions matter, so take them seriously and do all you can to remove distractions and barriers for your guests. Love and serve others like you would want to be loved and served.

Finally, give all the glory to God. It is He who uses us as jars of clay and melts cold hearts. The cool thing is we get to be a part of that supernatural process.

I hope you’ll implement these tips and have an amazing Fall. If I can serve you and your church in any way, I’d be honored. You can go here for more info on my consulting.

I once asked Pastor Derwin Gray how he stayed so passionate and fired up about his faith, his ministry, and his relationship with Christ.

He said, “I just think about what Christ has done for me.”

I’ve been taking a little time to do some soul searching and reflecting. I think because I became a Christian so young, I have lost the “wonder” of my salvation and stopped singing a “new song.”

Our faith and the Gospel story is a very old story, but it should never get old to us. I know that in my mind, and am trying to live it out in my heart.

Pray for me, that I “stand amazed in His Presence” and sing a “new song” once again. I will pray the same for you.

Is everyone welcome at your church? I know you’re thinking, “That’s crazy. Of course, everyone is welcome.” Don’t be defensive my friend. I mean, really, really welcome. Like not just in theory, but in a practice. If we want to be welcoming we have to be on the offense. We need to be proactive but we need to go deeper. Sure everyone may be welcome to come through that door, but what happens next? Entry is just the first step.  I’ve been working in the field of disabilities for over 10 years, and I’ve also been a youth pastor. I can tell you that people with disabilities don’t want to be treated like they’re special, in fact, some people even hate that word. They just want to be treated like everyone else. So the best approach is working in advance to ensure that guests at your church of all abilities feel welcome.  So aside from guests, what about church members with disabilities? One of the most prominent truths that is pointed out to me by my disabled friends is this:  They don’t want to just feel welcome to attend the service, they want to be able to participate in the service. Worshippers of different abilities want to be able to lead or teach or sing and experience God in as many ways as their nondisabled believing friends.  Below are 17 Tips to make your church more accessible for everyone in the New Year.

  1. Resolve to take your disability access to the next level in your church. Church members take their cues from their leadership.  If the leadership makes accessing worship and all the benefits of your church seriously, then the congregation will follow suit. (Well, most of them, but we can pray right?).  Also, some churches may need to adapt or enrich their philosophy from “providing services for respite” for families touched by disability (which certainly may be important) to finding more ways for them to worship together as a family.
  2. Remember this! Disability access is more than just accessible parking. After all, it’s getting everyone into the church and then helping them find ways to engage with God that’s most important– but of course improving your grounds and parking access is a great way to start. Make sure you have plenty of “Accessible Parking.” The term “accessible parking” is becoming more common and is the most acceptable term.  Ensure that the designated accessible parking is located closest to the most accessible entrance and that it’s clearly marked.  As an aside, be sure to offer accessible parking for individuals in cars, and for people in vans or larger vehicles as well.
  3. Look for a Sign. Signage and directions are important and helpful for everyone.  You really can’t overdo the signage as long as it’s clearly labeled. It’s also not much more expensive to add braille to your church doors inside the building as well for your blind or visually impaired guests—especially on the bathrooms.
  4. Let Your People “Go”. Speaking of restrooms. Individuals with a variety of disabilities need the appropriate bars and handles and adequate space. Many churches still don’t have adequate bathroom stalls for disabled members and guests.  Accessible bathroom stalls are non-negotiables really.  Guests won’t be back if a prospective church doesn’t offer a private, adequate space to take care of basic needs. Besides, everyone can benefit from more spacious bathrooms, better signage, grab bars, and appropriately sized sinks, right?  The most intuitive tools are best: example, touchless faucets that don’t require twisting, towel dispensers or dryers that don’t require pushing or pulling.
  5. Labels! Ok so it’s one goal of the church to avoid labels maybe, but not where food is concerned. It’s really best practice for everyone to label foods and snacks that are made available especially at official church functions like Homecoming Dinners, Christmas, and Thanksgiving feasts. When there are ten bowls of potato salad on the table, it’s always good to know which bowl of potato salad is your favorite, like the one made by your Aunt Ethel, right? Some people have strong food sensitivities and listing a name for the dish, the ingredients, and who prepared it is just another way to make the event, and your church all the more welcoming for everyone. It may be awkward at first, but it’ll soon become a helpful tradition.  Important note: visitors with strong or life-threatening allergies beyond simpler sensitivities may not even attend, but just in case they do, show that you care by warning about nuts, eggs, and other serious allergens.
  6. Stop cramming! Make the written word accessible. I’m not talking about THE WORD, (that should always be easily accessible), I’m talking about church bulletins, handouts, and anything you put into the hands of people in your church.  Big tip–white space is always helpful.  We’ve all seen church bulletins that are crammed so full and the words are so small they’re almost illegible. It’s frustrating for everyone, especially anyone over 40 (Yes, I went there).  White space is not only pleasing, it helps readers visually organize information, and it helps those with visual disabilities as well.  No font should ever be smaller than 12pt. in a church-wide bulletin, and yes that means, you may have to use more paper. Remember, it’s about being welcoming and accessible. When it comes to font styles and themes, some fonts are better choices than others for people with visual disabilities, and for learning disabilities.  Avoid using curly, squiggly fonts that can be confusing. Times New Roman, Arial, and Verdana are all good choices, but there are many out there.  Also, it’s super helpful to spread the information around. If you offer information in written form on paper, offer it on the web, and project it onto screens. Why not go wild, and add an audio file on your church webpage, too!
  7. Project your welcome too! Much of what was said in number 5 applies to what you project on your worship screens as well.  Add lots of space between what’s written, and remember certain fonts are better than others while keeping your font size readable.  It’s easy enough to add more slides.  When it comes to your screen projection, pay attention to color contrasts also. Of course, if you have announcements on your slides, try your best to have those same announcements represented in other places as well. Above all make it a point to encourage speakers and worship leaders to describe what’s on the slide as they’re presenting at any opportunity.
  8. Caption this! Add captions and transcripts when and where you can. This one can be controversial because of the costs involved. Many churches are on a limited budget and most churches don’t have captionists or transcription experts on staff (or even in the congregation for that matter). Consider this: when something is spoken, whether on a video or in your church service, there’s probably someone present who can’t hear it.  Captioning and transcription helps everyone, not just people with disabilities access and appreciate the information.  There are some very quick and easy captioning services.  com is a great and quick resource. While sites like Rev may be considered reasonable in the everyday captioning world, captioning is still not cheap (think a dollar a minute on a minimum).  Online services can take your sermon or your church video (with a link or uploaded file) and have it captioned or transcribed literally in a few hours. Captions take your videos and services to another level and everyone can benefit.
  9. Untangle your web. Church websites are becoming increasingly valuable, helpful resources, but many church websites are still not accessible to people with a variety of disabilities– especially those with visual impairments or blindness.  Ask your church web designer to add an accessibility checker widget to your website. Some enhancements are really quite simple.  If you add photos to your website, go in and add a photo description and “alt-tags”. If you upload a PDF, be sure it’s an accessible PDF. Otherwise, a blind person using a screen reader to surf your website will only see a random “image” message rather than the words you intend for them to read.  Also, fancy flashing photos and moving web pages are often inaccessible. Some such effects can even cause seizures. If you have videos or audio on your website it’s always best to caption them. Ask yourself this: Is your website meant to be entertaining or informational? Don’t sacrifice the message for fancy features. You can have a classy, clean or fun site without sacrificing accessibility. It’s about making everyone feel more welcome and letting them know you took the time to make a difference just for them.
  10. Amplify the Word. Many churches are providing headsets, FM systems, or small pocket amplifiers for checkout during service hours. Even a small church can have a couple of those on hand. They don’t have to be expensive. In fact, many have become very reasonable.  It may be as simple as the speaker wearing a transmitter around their neck or pinning it to their lapel which amplifies the message to the person wearing the receiving device.
  11. Adapt Your Curriculum, Programs, and Resources. If you want to be welcoming, look into a variety of adaptable materials. Many are even reasonably low-cost.  For example, people of different abilities and ages may have trouble with small pens, pencils or crayons. It’s best to have a variety of sizes available in the pews and in the classroom. Also, your recreation department may want to have adaptable recreation equipment on hand. It is also thoughtful to have alternative instructional materials, and enlarged print copies of materials or at least the ability to get them.  Assess the needs of students and participants in your classes, courses, and programming. Unfortunately, many people hold back on their needs until they’re asked.
  12. Most church leaders already try to find ways to engage the congregation more. This is particularly helpful for people with attentional issues, and people who like tactile, hands-on activities. Consider purchasing a clicker system (an automatic audience response system).  These systems are integrated with your projector.  Wanna survey the flock or check for understanding? Do you want to gauge your congregation’s opinions or thoughts on a particular subject or check to see if their views are anywhere close to in-line with the latest research? Clicker response systems will give you immediate feedback that will post results and project onto your screen right as you ask the question. Just be sure to purchase an accessible clicker system so everyone can be involved, and remember to read the results with the congregation, otherwise, your visually impaired guests and members won’t be able to participate and that will defeat the purpose right?  Some clicker systems can be easily integrated with your members’ and guests’ cell phones with little to no other equipment needed.
  13. Get Feedback! Speaking of surveys. The best way to know what your congregation needs or wants is to survey them regularly. If there’s something you need to know, take a survey. There are some great free online survey resources. Be sure to offer your survey on paper too.  You might start with topical surveys. “How welcoming is our parking situation?” or you might choose a comprehensive approach about facilities, programs, and services.  Some churches are incorporating online anonymous comments and suggestions.  Be sure to listen, and let people know you used the surveys in your decision-making, and remember some responses should be taken with a grain of salt, and others with expedience. They key is letting them know the feedback matters.
  14. Make your welcome official! Consider making a welcome packet for families with connections related to disabilities or at least make those resources available in your current welcome packet. Sometimes people just need to know they’re welcome, and they need to hear it and see evidence that you really care.
  15. Assume competence! Train your staff to always assume that people with disabilities no matter how seemingly simple or complex the disability, are competent and able to participate, they just may need some adaptations.
  16. Check it out! Church libraries and media centers should provide a variety of materials and resources. It’s great to have plenty of audio resources and books on hand as well or at least a way for members to request or order them. The church library is also a great built-in resource to start a request or check-in/check-out service for assistive technologies.
  17. Go Team! Start an access team, or dare I suggest, “committee”. An access team or committee can address accessibility in your church and find ways to make your services and programs more accessible. If you initiate a team, it’s great to have some people with differing abilities on the team for perspective.  If your church is larger and has the resources, nothing would say you care about these issues more than adding a paid staff member to your leadership—maybe a Pastor or Director of Welcome and Access. These teams or individuals can consistently address not only needs of people with varying abilities, but they can also assist in plugging people into the church service and leadership roles and making sure the facility, events, and resources are accessible to everyone.

 

In the end, the most welcoming aspect of a church is the attitudes, openness, and compassion of its people. Taking action by doing any or all of the tips I’ve listed will begin to send the message that everyone matters at your church and that everyone is not only welcome to attend, but to participate in sharing a message that will impact hearts and ultimately change the world.

 

BIO: Dr. Chester Goad is a university administrator and graduate instructor, a former K12 principal, and teacher, former US Congressional staffer, author, and blogger.  He is co-author of Tennessee’s “Dyslexia Is Real” law and he has presented on disability and leadership-related topics from Appalachia to Africa.  He sits on nationally recognized disability related boards.  A leader in education, non-profit advocacy, parenting issues, access and policy, Chester has been quoted in major media outlets such as CNBC, Yahoo, the Washington Post, Forbes Leadership, and others. He is a contributing writer for the Huffington Post, The Good Men Project, and Edutopia. More importantly, he loves God and is an active member of his local church. You can learn more about Chester by visiting his website at www.chestergoad.com. He and his wife live in Tennessee with their teenage son.

Twitter: CGOAD09

I thought I’d take a look back at the most popular blog posts of 2016. Important to note is that there are a few that are targeted to pastors and preaching. There are also a few focused on Easter – which is good for this time of year.

There are also a couple on my church secret shopper ministry. You can go here to learn more about hiring me to evaluate your church’s weekend experience.

Also, please check out my new book Secrets of a Secret Shopper – which goes into great, practical details on how to turn first-time guests into second-time guests.

HERE ARE THE TOP 20 POSTS FOR 2016:

Leadership and the Power of Momentum

Ministry, Leadership, Worship, and Expectation

Donald Trump, Hillary Clinton, Life, and Lies

Preaching and the Power of Imagination

5 Ways to Improve As an Active Listener

Digital Real Estate Matters

Always Point People to the Church Website

The Seasons of a Church Secret Shopper

Help Your People Say “No”

5 Tips from a Church Secret Shopper

7 Tips for Guest Worship Leaders

Easter 2016 Review and Learn

The One Thing You Must Do this Easter

3 Ways to Still Have a Team After Easter

Don’t Quit! We Need You.

Don’t Tell Me Men Don’t Sing

You Don’t Always Have to Hustle

Have You Ever Considered a Church Secret Shopper

7 Lessons from Peyton Manning for Pastors

99 Questions When Hiring a Worship Pastor

little-drummer-boy

Some close to me know my favorite Christmas song is “Little Drummer Boy.” Something about it resonates deeply with me.

I think we all long to see Jesus smile at us and know that he loves us just as we are.

Merry Christmas, friends.

Little baby
Pa rum pum pum pum
I am a poor boy too
Pa rum pum pum pum
I have no gift to bring
Pa rum pum pum pum
That’s fit to give our King
Pa rum pum pum pum,
rum pum pum pum,
rum pum pum pum

Shall I play for you
Pa rum pum pum pum
On my drum

Mary nodded
Pa rum pum pum pum
The ox and lamb kept time
Pa rum pum pum pum
I played my drum for Him
Pa rum pum pum pum
I played my best for Him
Pa rum pum pum pum,
rum pum pum pum,
rum pum pum pum

Then He smiled at me
Pa rum pum pum pum
Me and my drum

 

 

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The following are the results of the 2015 Pastor Survey conducted by ExPastors.com. I think you’ll find them very insightful. I also encourage you to participate in the 2016 Pastor Survey, which is currently going on and has new and improved questions to help us collect more data to better serve the ExPastors community. Please know these surveys are totally anonymous.

We wished to concern ourselves with getting accurate information on issues ranging from burnout and finances, to work hours and the demands on families With this objective in mind, we also chose to make our survey confidential and allow the option to answer basic demographic questions, the only exception being the initial question of whether the person filling out the survey was or was not currently serving in the role of pastor.

The 2015 Pastors Survey

Of the following, which is most accurate:
I am a pastor (170 / 62%)
I am an ex-pastor (89 / 32%)
I stepped away from the pastorate but am now serving as pastor again (16 / 6%)

At any time during your pastorate, have you doubted your call to ministry?
Yes (165 / 60%)
No (110 / 40%)

Would you consider yourself overworked?
Yes (166 / 60%)
No (109 / 40%)

At times, do you feel unable to meet the demands of the job?
Yes (222 / 81%)
No (53 / 19%)

Do you feel there are/were unrealistic demands or unwritten expectations of you and your family?
Yes (225 / 82%)
No (50 / 18%)

Have you ever considered leaving the ministry?
Yes (234 / 85%)
No (41 / 15%)

Do you constantly fight depression?
No (146 / 53%)
Yes (129 / 47%)

Do you consider yourself lonely?
Yes (174 / 63%)
No (101 / 37%)

Would you consider yourself having experienced burnout?
Yes (212 / 77%)
No (63 / 23%)

Do you have anyone you consider a close friend or someone you can share your struggles or burdens with?
Yes (207 / 75%)
No (68 / 25%)

Have you or a family member experienced a conflict with a church member within the last month?
No (158 / 57%)
Yes (117 / 43%)

What is the size of your church?
40-200 (147 / 55%)
200-450 (41 / 15%)
400-800 (28 /10%)
Below 40 (27 /10%)
800-2000 (21 /8%)
2000+ (4 /1%)

Next Step

Please fill out the 2016 Pastor Survey so that ExPastors.com may better serve you. Thanks.

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I recently turned 41 years old. The older I get, the more thankful I am for God’s grace, mercy, and patience with me. As we look back on Thanksgiving and forward to Christmas, I want to briefly touch on patience.

We just kicked off the season of Advent. Nothing represents waiting and patience like Advent. Just as the faithful of old waited for a Messiah and Savior, we now wait and watch for the return of Christ.

As a Christ-follower, I have had to learn to have patience and trust God even when I don’t see His whole plan.

For as the heavens are higher than the earth,
so are my ways higher than your ways
and my thoughts than your thoughts. – Isaiah 55:9

I have some big things currently happening in my life. After a year of waiting, wondering and wandering, I can finally start to see God’s hand at work behind-the-scenes. But it’s been nearly a year of waiting, praying, fasting, learning patience and trust.

Through it all, God is faithful.

Even when I’m not faithful, God is faithful. Even when I screw up, stumble and fall, God is patient with me. He never gives up on me and I am forever grateful.

Your love never fails, it never gives up. It never runs out on me

 

 

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Each year around this time, I take an inventory of my life and I give thanks. I also take the opportunity to teach my kids about living a life of generosity.

I’ve taught my kids about giving, but giving is so much more than money. We are to give of our gifts, talents, and our very lives.

We should seek to be generous with everything we have.

I pray that this Thanksgiving you would teach those you love about living a life of generosity and sharing our lives with others.

Generosity is a way of life.

Take time to give thanks! And HAPPY THANKSGIVING!