Secret Shopper

Did you know that most guests decide whether or not they are going to return to your church in the first 10 minutes? As they say, you never get a second chance to make a first impression. If you’re serious about reaching the lost and creating safe, friendly, welcoming environments where newcomers can encounter the Living God, you should seriously considering investing in a secret shopper service.

Greg Atkinson serves as a secret shopper or mystery worshiper for churches across the nation. Greg has done this service for churches of all sizes – from small church plants to churches over 15,000 in attendance. No matter what size, denomination or style church you lead, Greg has a Kingdom heart and wants to help you do what you do better.

Greg Atkinson is a writer, conference speaker and consultant who has worked with churches of all sizes, including some of the largest churches in the country. Greg produced worship services for a mega-church, served on a Worship & Arts staff as well as a pastor – all along serving the local church for the last 20 years. Greg also produced several large conferences including Leadership Network’s Innovation3 Conference, Catalyst OneDay and the Rebecca St. James’s SHE Conference.

This service to your church will include an eye on everything from your church’s website and online presence, branding, parking lot, lobby, nursery, facilities, signage, restrooms, overall feel and a main focus on the worship experience including music, technology/media and preaching. How comprehensive and thorough is Greg’s work? The last report he did for a church was a 100 point, 18 page report. Greg notices things you’d never think of or have grown too familiar with. See below for quotes from Church leaders that have used Greg’s services as a secret shopper.

So, you want to make guests a priority at your church and you’re asking the big question: How much will it cost? Each church and situation is different. Greg bases his costs according to length of stay and travel involved. Contact Greg for questions about pricing for consulting.

Your church can have a trained professional with a heart for all kinds of churches come into your church and critique, encourage and challenge your team. Feedback will be given in a meeting via a phone or video conference call at a later date. For more information and to book the Secret Shopper, please contact Greg at greg@gregatkinson.com.

QUOTES FROM CHURCHES WHERE GREG HAS DONE A SECRET SHOPPER VISIT

“Greg came into Grace Community Church and gave us a top to bottom look at who we are as a church to the people we are most trying to reach.  He is thorough and detailed in his report, but tries hard to be helpful, explaining his findings in a context that fits with the church culture.  He knows that culture well, because he knows churches, people and he does his homework.  This is money well spent!” - Ron Edmondson, Co-Pastor, Grace Community Church, Clarksville, TN

“Greg Atkinson is smart, detailed, thorough and saw things that we would never notice.  His feedback was invaluable and we are making several strategic changes as a result of his visit.  We will use him again.  I encourage to you do the same.  In a word – he’s the best.” – Ray Johnston, Senior Pastor, Bayside Church, Sacramento, CA

“Visitors to your church are more often than not people who don’t know Jesus and are looking for an excuse to not come back.  Greg’s evaluation of your church helps you dig into where you can significantly improve a guests 1st time experience.  He makes you think and leaves no rock unturned.  Probably the best money we’ve spent all year long.” - Ashley Wooldridge, Executive Pastor, Christ Church of the Valley, Peoria, AZ

“I highly recommend Greg as a “Secret Shopper” for your church. He helped us see things we had missed and confirmed what we were already working toward. His insight will help your church feel like a home.” - Brady Boyd, Senior Pastor, New Life Church, Colorado Springs, CO

“Greg has a great ability to see and assess ministry detail. His work in many churches brings considerable experience and insight to your staff team. Greg’s church Secret Shopper process offered us a fresh set of eyes to help us take excellence to the next level. Very helpful!”-  Dan Reiland, Executive Pastor, 12Stone Church, Lawrenceville, GA

“Greg’s approach is thorough and holistic.  From the conversations before the visit to the detailed report following, you can tell Greg knows what he is doing and that he cares deeply for the local church.  Our weekend services benefited a great deal from his critical feedback and observations.”- Ted Vaughn, Chief Creative Officer, The Rock Church, San Diego, CA

“You want your church to Thrive?  If so, pay attention to the little things.  They add up to big impact!  Greg can help your church become more effective in just one visit!” - Dr. John Jackson, Executive Director, Thriving Churches International, Executive Pastor, Bayside Church

“Greg Atkinson helped us look at our weekend services with fresh eyes. His feedback was intelligent, balanced, and helpful.” - Steve Stroope, Lead Pastor, Lake Pointe Church, Rockwall, Texas

“It is easy to get lost in the day-to-day operations of the church and not see some of the glaring issues you may have in your church. Greg has the unique ability to look at the church from a “first time guest” perspective and communicate with you that experience. His insights were invaluable.”  - Scott Wilson, Lead Pastor, The Oaks Fellowship, Red Oak, Texas

Greg’s visit was exactly what we were looking for. I was impressed by how insightful and accurate his insight was considering he had never previously been to our church. He not only gave his careful observations but helped us think about the right strategic questions to ask as we move forward. I could list four or five changes we are implementing right now because of his feedback. This was money very well spent and we would recommend him highly.” - Rob Sweet, Teaching Pastor, Grace Fellowship Church, Johnson City, TN

“We recently had the privilege of having Greg Atkinson “Secret Shop” our Sunday morning services at NorthStar.  After sitting through our review of his experience, we found his insights not only helpful but super beneficial as we try to create a great experience for guest on Sunday mornings!  He helped us identify some of our “blind spots” and there is no doubt we will be better in the future because of his time with us!  There is no doubt, NorthStar will be a better place because of our time spent with Greg! Thanks Greg!”  - Mike Linch, Senior Pastor, NorthStar Church

“We used Greg Atkinson as a “secret shopper”just before we launched a multi-site and church planting initiative. We wanted to make sure we had a “third” eye to make sure our processes and systems were in place and would be transferable. We wanted an experienced, non-biased, and honest assessment of our services, staff, facilities and atmosphere. Greg was a tremendous asset in our process. We gained great insight, and discovered some things we were doing right, and some things that needed improving. We would recommend that any church needing a consultant that is informed and talented, use Greg.” - Artie Davis, Lead Pastor, Cornerstone Community Church, Orangeburg, SC

ENDORSEMENTS OF GREG’S MINISTRY

“Greg is one of the brightest, most insightful leaders I know. His knowledge of what is happening in churches around the country in worship and the arts, and in the church in general, is unmatched. Greg’s creativity and ability to think outside the box are a huge asset to any organization he works with. And his love and passion for the local church motivates everything he does. Greg built a thriving technical arts ministry for our church, and also led the transition to a 3300-seat state-of-the-art auditorium with a flawless transition from our old space.” - Scott Dyer, Worship Pastor, Bent Tree Bible Fellowship

“Because we only see our church services from the perspective of “I like it this way,” we often miss out on how others may like to see church. Unless you get an expert that knows what an effective service, children’s department, and worship experience should look like, you may never find what it is that brings in and holds the community. Greg Atkinson has that kind of experience. Invest in your church by having Greg share his insights with you and your staff.” - Billy Hornsby, President of ARC.

“Thanks Greg!  Your seminar was great.  Our staff really enjoyed your insights. I appreciate you very much.  Your expertise is a gift to the Church.” – Rick Muchow, Worship Pastor, Saddleback Church

“Greg Atkinson is a gifted communicator, but his communication skills go far beyond what you hear. Greg’s creative eye, relevant perspective, and technical skill enable him to provide other communicators with tools to deliver their message.  Greg understands the heart of the Christian mission and helps to present the message of the gospel in a way that is clear, moving and life changing.   It’s worth your time to spend some time with Greg.” - Dr. David H. McKinley, Teaching Pastor, Prestonwood Baptist Church

“Greg is one of the most influential behind-the-scenes leaders to the Church for authentic worship and practical management. Greg has a pastor’s spirit of encouragement and transparency.” – Rex Miller, Author and Speaker

“Greg Atkinson has been helping the Church engage the culture for years and he’s making a significant impact. In the digital age, when I need advice, I look for Greg Atkinson.” – Phil Cooke, President and Creative Director – Cooke Pictures

“Greg Atkinson has his hand on the pulse beat of worship.  He’s creative, innovative, and most importantly loves the Lord Jesus and is humble and meek.  I love his ideas and how he wants to serve the Church. I wholeheartedly endorse him and his ministry.” - Kim G. Noblitt, G3 Worship Music & Worship Pastor, FBC Springdale, AR


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