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A photo by dan carlson. unsplash.com/photos/oTQVwECws8o

Believe the unbelievable.

Expectation is the act or state of looking forward or anticipating; an expectant mental attitude. The mindset and posture in which we should approach God are one of expectation. We expect God to show up, move, lead, and guide. If He doesn’t then we are simply leading in the flesh and won’t make an eternal difference.

William Carey said, “Expect great things from God; attempt great things for God.”

The innovative and strange leader expects great things from God. The innovative and strange leader leads by faith and is rooted in hope.

Christian artist, Steven Curtis Chapman, wrote a song entitled “Great Expectations.” Let’s look at his lyrics to the chorus:

Believe the unbelievable. Receive the inconceivable.

And see beyond my wildest imagination Lord, I come with great expectations.

Can we really “believe the unbelievable” and “receive the inconceivable?” Several years ago, I got to hear Joel Hunter preach at Buckhead Church in Atlanta. He taught on expectation and defined it as “a belief that is centered on the future.” Joel said, “We can expect God to be: available, wise, gentle and tough, patient, comforting, strong, and relentless.”

Does your belief in God to be wise and strong affect how you lead and make decisions? If God truly knows what is best, do we trust Him no matter where He leads and no matter what He asks and requires of us?

I wait expectantly trusting God to help for He’s promised —Psalm 130:5 (LB)

I pray to God—my life a prayer—and wait for what he’ll say and do. —Psalm 130:5 (MSG)

My friend, Steve Komanapalli, who used to be special assistant to Rick Warren and a pastor at Saddleback wrote a guest blog for me a while back. In it, he said, “A farmer doesn’t plant some seeds and go to Hawaii for a year! He spends the time anticipating, expecting a harvest.” He also encouraged my readers to check out James 5.

Be patient, then, brothers and sisters, until the Lord’s coming. See how the farmer waits for the land to yield its valuable crop, patiently waiting for the autumn and spring rains. You too, be patient and stand firm, because the Lord’s coming is near. —James 5:7

Steve went on to say, “If I’m going to wait, I need to wait confidently. Micah 7:7 says, “I wait confidently for God.” Rick Warren says, “When the outlook is bad, you look up. That is what hope is.” It’s confident expectation.

The God factor

To lead an innovative organization, you must lead from a place, posture, and mindset of faith mixed with hope in Christ. The difference between business innovation and ministry innovation is the supernatural factor. We seek to be led by the Holy Spirit and not just think up new ways of doing things.

Once you’ve done your part of prayerfully seeking God and reflecting on His word, you must believe God will answer, lead, and direct you and your team. As you know, “without faith it is impossible to please God.” (Heb 11:6)

In the morning, O Lord, You hear my voice; in the morning, I lay my requests before You and wait in expectation. —Psalm 5:3 (NIV)

Psalm 5 is my encouragement to you, friends. Lay your requests before God and “wait in expectation.” This does not mean to sit on your hands and do nothing until you hear the audible voice of God. Sometimes we act, move or lead in expectation and anticipation of something we believe God has said or promised He will do.

If God has spoken to you through His word, His Spirit, or given you a vision for something, you should confidently expect God to move mountains on your behalf. Be humble and trust in God for the victory. Check out Ps 62:

I wait quietly before God, for my victory comes from him. —Psalm 62:1 (NLT)

An innovative leader is strange, prayerful, bold, courageous, decisive, a risk-taker, organized, motivated, commissioned, visionary, and on mission— as well as full of faith, hope, and an expectation God is going to show up and come through.

It reminds me of the lyric from Delirious band’s song “My Glorious,” which says “God will save the day and all will say my glorious!”

Do you believe “God will save the day?” When you’re backed into a corner, confused, scared, nervous, or just plain don’t know what to do in a situation, where do you turn? Do you expect and anticipate God to answer your cry for help and lead you down a new trail of adventure?

I do. I believe God has a plan for me, my life, my mission, and my ministry. I believe He is listening to my prayers and stands ready to answer and come to my rescue when I sincerely seek Him. And He will do the same for you!

Now to Him who is able to do immeasurably more than all we ask or imagine, according to His power that is at work within us, to Him be glory in the church and in Christ Jesus throughout all generations, for ever and ever! Amen. —Ephesians 3:20–21 (NIV)

 

*Parts of this post were excerpts from my book Strange Leadership.

rsz_fall_photo_of_life_and_benchesI have lived with fear and anxiety for my entire life. It’s exhausting. I used to think that trouble was around every corner and lay in my bed paralyzed from a panic attack. You see, I had believed a lie from the enemy. I thought that because my dad died of a massive heart attack at the age of 60, that I too could expect to live 60 years or less. It was something I had accepted.

When I got diagnosed with General Anxiety Disorder in 2006 (I can’t believe it’s been a decade now), my psychiatrist at the time told me I was off the charts with anxiety and he had never seen anything like it.

This was after I had taken an anxiety test at one of the largest mental health and psychiatrists office in the United States (based in Dallas, TX) and the doctor that told me this was and is known all throughout the country and has been recognized by many mental health publications as having one of the top practices in the country.

My dad died when I was 21 and it was sudden. He had no prior heart issues. It so totally shocked and surprised me that I vowed that I would never be surprised again. Side note: It’s dangerous to make such vows. So, at the age of 21, I developed what they call “a sense of impending doom.” If my wife was late getting home, I thought she had been in a car accident; not only that, I had accepted it and started thinking about how my life would be without her.

If one of my kids was sick or going through a health crisis, I always thought the worst. When I had health issues, I always thought the worst and had accepted the lie that I would die young. This is how sick I was.

You see, I thought I could beat God “at His own game.” I thought I would beat Him to the punch-line and news that something horrible had happened. Remember, I vowed to never be surprised again.

My therapist (yes, I see a counselor and you should too) has helped me to see that anxiety is about control. I seek to control the outcome of everything and like I said, “It’s exhausting.”

I always joke that I become fully aware of this illusion of control when I fly. When the plane lifts off the ground, I feel helpless and I pray, “Okay God. My life is now in YOUR hands. Please guide this flight safely to my destination.” As if, I’m in total control of the events of life when I’m on the ground, but I allow God to control my life when I’m flying.

This sickness of impending doom and my lie about accepting “the fact” that I would die young started to crash around me at my church in Missouri. At this church, some of the biggest servants, partners in the gospel, healthy, strong, vibrant people in our church were over the age of 60. And not only that, they would ask me to pray for their parents! Say what? You still have parents alive when you’re in your 60’s?

These great men and women of God (in their 60s and 70s) not only served the church faithfully and ministered and prayed for me, but I went on mission trips with them to Haiti and they could do and lift things that I couldn’t do. They were stronger and healthier than me in my 30s.

Recently, I was at a retreat for consultants. I was by far the youngest man in the room. Every other pastor there was in their 60s and had been in ministry for 40 years or more. The man leading the retreat had been a consultant for 40 years. I was shocked. I came home and told my wife about these men that were still serving God in their 60’s and had not retired. Again, I had believed the lie that I was going to die at or before 60 because my dad had.

I was watching the second Presidential Debate on television along with tens of millions of other people and all I kept thinking was how sharp the minds of both candidates (who are about 70 years old) are. Say what you want about either politician, but they both were very quick-witted and knew every single talking point that they wanted to get across to the audience and the viewers from around the world.

I thought to myself, “Will I be alive when I’m 70?” and “Will my mind be as sharp as theirs?” I don’t know, but I’m going to live my life in such a way that I seek to be healthy physically, spiritually, emotionally, and mentally. I started exercising and eating right in the past year. I’m losing weight, seeing a therapist weekly and trying my best to be healthy in every way.

So, how have I made a complete 180 turnaround in my life and mindset? Well, it started by asking friends, family, mentors and godly men in my life to pray for me. It started when I opened up about my struggles. It started when I became vulnerable and asked for help.

I was at a men’s prayer gathering recently in Charlotte. (I go every Monday night) – I had a man come up to me and ask if he could pray for my anxiety and against the “spirit of death” hanging over me. I hadn’t told him anything and had never met the man before.

He prayed for me and I could feel God doing a work in my own spirit. The spirit of oppression started to lift as I settled things once and for all and stopped believing the lie that danger is around every corner, and that I’m about to die.

This man (who I had never met before) told me to read Psalm 118:17. Let me share it with you:

I will not die; instead, I will live
to tell what the Lord has done.
– Psalm 118:17 (NLT)

This is now the passion and cry of my heart. This is my mantra! This is my life verse. And guess what? I have never seen the man since. This took place half a year ago. I had never seen him before and I have never seen him since. God placed that man in my path and brought him into my life at just the right time – God’s timing. And I’ve never been the same.

Now, I look at life differently. Now, I plan for a long life with my wife and I take seriously saving up for retirement. I plan to see my kids get married and have kids of their own (which I never thought was possible before).

Why do I share such a personal story and open myself up to you like this? Because I think some of you, my friends, have believed a lie and may have a spirit of heaviness surrounding you. Maybe you’ve believed another lie from the enemy. Maybe you think because of your past, no one (especially God) could love you.

Hear me: Listen for the voice of truth and stop believing lies that don’t line up with the Word of God. I’m praying for you. I welcome your comments. I welcome your emails. I’m here for you. Your family and friends are here for you. And God is for you. He loves you. He’s close to the brokenhearted and ready to rescue you from the pit (Psalm 103).

So humble yourselves before God. Resist the devil, and he will flee from you. Come close to God, and God will come close to you. – James 4:7-8

I just wrote a devotional entitled “Take Courage: Winning the War on Fear.” You can read it daily on YouVersion and The Bible App. I share stories and Scriptures that have ministered to me on my personal journey over the last two decades.

You see, I was 21 when my dad died. I just turned 41. I wasted two decades plagued by fear and anxiety and frankly, I’ve had enough. I’m walking in freedom and newness of life now and I pray you will, too. May you live life to the fullest!

Please check out my devotional and may God rescue you from your pit.

expastors-mantra-twitter_profile-white-new

I became familiar with ExPastors.com and their Founder, Bo Lane, a couple of years ago. I’ve stayed in touch with Bo ever since. Over the past year, I’ve considered being more involved. Over the last month, I’ve now taken over as Executive Director of ExPastors.com.

I encourage you to get to know us. We’re not a place for people to bash the Church. We are a ministry that offers help, healing and hope to ex-pastors (for whatever reason they find themselves there), current pastors and church leaders.

We want to see all pastors be healthy physically, spiritually, mentally and emotionally.

I encourage you to browse the website and its articles. See if there’s something there that might educate or encourage you in the season of life you find yourself.

This week (Tuesday) we have a very special guest post by an ex-pastor that hasn’t spoken out for over 2 years. Be sure to keep an eye on us and our articles.

You can do this by signing up for our newsletter, following us on Twitter, and subscribing to our YouTube channel (we are about to launch a new podcast). When you sign up for our newsletter, you will receive a FREE copy of Why Pastors Quit – a must read.

Read the newest post that is up there now. Maybe it will encourage you and offer you hope.

We get unbelievable emails from pastors and ex-pastors from around the world. Join our community and please know: If you’re tired, hurt/wounded, frustrated, burnt out, thinking about taking your life, depressed, anxious – whatever the enemy is attacking you with – I’m here for you. We’re here for you. You have people that care for you and want to help you.

God’s not finished with you. Neither are we. Don’t give up!

listening-earLet me say up front that this post is longer than usual, but if you read it all and truly wrestle with it, you’ll be a better leader and your family and congregation will thank you for it. Let’s dive in!

Communication is key to being an effective leader and I would argue a genuine human being. After being called out by my wife, previous employers and team members for interrupting, I had to do some deep soul searching and take an introspective look at how I communicate, dialogue and interact with people in general. I realized I didn’t intentionally practice active listening.

Active listening is a communication technique used in counseling, training, and conflict resolution. It requires that the listener fully concentrate, understand, respond and then remember what is being said.

Honestly, this is an area I’ve dealt with for years and am just now actively working on improving. I think I’ve always known that listening is key; I just haven’t done a good job at it in every area of my life.

I actually wrote about leaders needing to listen in my last book Strange Leadership. In the book, I said, “Leaders are readers. Leaders are learners. Leaders are listeners.” I even pinned a TwitPic to my Twitter wall to share it with others. It’s been retweeted over 1200 times. I think we all know this is true deep down. The question is do we live this out? Do I live this out?

I’ve blogged and posted on social media numerous times that I see a counselor or therapist. I have for years and I highly recommend it, especially for pastors. Lately, this is what I have been working on with my therapist. I asked him to help me be a better active listener. So each week we work on active listening.

Here’s what I’m learning and here are five ways to evaluate yourself and do your own introspection:

  1. Leadership: Employers, are you open to feedback? Do you know and practice bottom-up leadership? Do you learn from your employees? When you lead and interact with your team and staff, do you really listen to them? Do you know their dreams, their passions, their struggles, and frustrations? Do you hear them when they say their hurting, or tired, or burnt out and in need of rest? Employees, do you understand what your employer wants from you? Do you actively listen when he or she gives you instructions and corrections? Do you get defensive and interrupt them when they critique you or give you a performance evaluation?Pastors and church leaders, are you listening to your congregation? When you plan sermon series, do you have a good pulse on what your people are going through? Do you actively listen to their concerns, fears, and frustrations with where the church or leadership is heading? Do you encourage open dialogue?
  2. Counseling: Pastors, when you counsel people in your congregation, do you cut them off and interject your thoughts and opinions? I have in the past. Do you practice active listening in such a way (like a therapist would) that you can repeat back to them what they said? Good counselors and therapists will listen to you vent and share and then respond with, “So what I hear you saying is…” I know you have a Biblical worldview, a strong grasp of Scripture and theology, but there is much to be learned in this area. My wife is a counselor and they go through a grueling two-year grad school program to learn counseling techniques – techniques we would benefit from learning. A book I highly recommend is entitled Toughest People to Love. I’ve read it twice and found it thoroughly helpful and insightful. I also recommend you reach out to a local therapist and pick their brain. Ask them to teach you how to be a better active listener. And, if you’re not already doing it, make an appointment with a counselor. You will benefit greatly from it. Your family and congregation will benefit because of it, and you might learn something.
  3. Social media: Dave Adamson recently said that at North Point Church they strive to use more questions marks than periods.  My friend, Nils Smith said, “Facebook is a social network, which means that conversation is central to the platform and the best way to create a conversation is to ask a question.” The biggest problem I see when I do an online presence evaluation as a church secret shopper is churches using social media as a broadcast tool only. They don’t truly create conversations and safe places for people to react, interact, and dialogue with the church and its leaders. My friend Brandon Cox wrote a helpful and insightful book entitle Rewired. In the book, Brandon writes, “The world around us is having a conversation about life, meaning, culture, and eternity, and we have an amazing opportunity not just to join the conversation but also to lead it. But too many in the church are struggling to keep up with this cultural shift and failing to use these communication tools to their full advantage. And this shift we are seeing toward a more mobile, social environment is actually a return to the form we were created for: to be in relationships, to have conversations, and to share our stories–and God’s–with each other.” I encourage you to strategically and prayerfully rethink your social media strategy as a church with a focus on listening.
  4. Family: Did you know that if you learn this skill of active listening and utilize it intentionally and regularly, you will have a better relationship with your spouse and children? I can’t tell you how many times I’m watching TV or working on my computer while my wife is talking to me and then she says, “Greg, tell me what I just said.” I usually struggle to repeat her words back to her. Since I’ve been coached on active listening, I’ve gotten better at this. I’ve still got a way to go, but I’m growing and learning. You’ll find that your parenting skills and dynamics change with your kids if you truly pay attention to them, make eye contact with them, and say back to them, “If I heard you right, you’re feeling…” If you accept my advice and heed my own testimony, this skill can improve and for some of you, save your marriage and/or relationship with your kids.
  5. Relationships: One of the things that I’m proud of is that I’m a good friend. I truly care about those that I’m in a relationship with. When I interact with my friends now, I’m trying my best to actively listen. Too many times we’re quick to interrupt and interject our thoughts without allowing them to finish their thought and express how they feel. If you want to go to the next level in your life and relationships, learn to listen and then respond with grace and love.
  • You know who’s really good at active listening? Coaches and counselors. I think we, as church leaders, could learn a lot from them and apply this same technique to our various areas of ministry and service.
  • These are 5 things that I’m working on in my life and if you prayerfully assess and evaluate your own areas, you’ll have no regrets. Remember: Leaders are listeners. Let’s seek to lead and listen exceedingly well.
  • One last thing, friends and you haven’t heard me say this in YEARS: Go to my YouTube channel and subscribe! I am about to start recording regular content for pastors and leaders. I’ll be doing series for areas and subjects such as leadership in general, pastoral ministry, helps and coaching, guest services training and insights, ministry thoughts, mental health issues and awareness, and other things that I get emailed about. Please SUBSCRIBE today!

YouVersion congrats

Hello readers! I am beyond thrilled and excited to partner with YouVersion by writing some new devotionals that will be coming soon, starting this Fall.

Here’s where you can see some of my new content that I’ve been writing or have coming out soon:

  • Rick Warren’s Ministry Newsletter
  • Pastors.com
  • ChurchLeaders.com
  • ChurchCentral.com
  • Christianity Today
  • Leadership Journal/CTPastors.com
  • XPastors.org
  • Church Fuel (look for a new eBook coming soon)
  • I will also be a guest on several church leader podcasts this Fall. I hope you’ll listen in on the conversations!

And lastly, I have BIG news: My 4th book entitled Secrets of a Secret Shopper will release this Fall. As you know I’m a consultant and church secret shopper. In this book, I tell you what I look for when I go to a large church and do a church secret shopper consultation.

I wrote this book primarily for small to medium-sized churches that may not be able to afford to hire me. So, if you want to make some killer improvements in the area of hospitality and guest services, be on the lookout for my next book. I can’t wait for you to read it!

Music headphones

Often I get asked by a pastor or worship leader what I’m listening to and worshiping with. They realize that I travel the United States doing church secret shopper consultations and that I probably experience music and worship in more churches yearly, than just about anyone else to be honest.

So I hear a wide variety of styles and song selections. But I do have my personal preferences and songs that really move me and help me to connect to God. I bet you do, too. I’d like to introduce you to some that are my favorite (if you’re not already aware of them).

For the past 2 to 3 months, I’ve put YouTube on my TV and watched 2 artists, which I consider to be the best worship music in the United States. I think Elevation Worship is the best worship music in the US. I think Bethel Music is a close second. And they are very different, but I love them both.

Here are the songs that God has really used to minister to my heart and soul. I hope you’ll worship with them personally and consider them for corporate music.

Take Courage – Kristene DiMarco and Bethel Music
*** My current favorite song! This song is brand-new and isn’t even on iTunes yet.

Call Upon the Lord – Elevation Worship (My current 2nd favorite song)

Resurrecting – Elevation Worship

Here As in Heaven – Elevation Worship

O Come to the Altar – Elevation Worship (great response song after the message)

King of My Heart – Bethel Music (I know Saddleback Church has done this several times recently)

Ever Be – Bethel Music

No Longer Slaves – Bethel Music

It is Well – Kristene DiMarco and Bethel Music (for more traditional churches that want to breathe new life into an awesome hymn)

 

*** I’d love to hear from you. What’s playing in your earbuds these days? What songs move you?

Worship Leader

Having been in several churches where we had a guest worship leader come in and lead for the morning, I have some thoughts to share.

  1. Know Your Role
    Your job is not to come in and teach new songs to the congregation. Your job is to fill in and maintain the status quo. Find out what songs the people know and love and choose from those. This is not only good for the congregation but good for the guest worship leader. If you sing crowd favorites, the people will have a positive impression of you and want you to lead again.
  2. Know Your Responsibility
    Your job as a guest worship leader is to choose songs/the set list, lead the weekly practice, lead the sound check and run-through on Sunday morning and then lead the music in the service. If you need to meet with the staff worship leader or senior pastor to pick out songs that go with the day’s theme/message – do that. Be prepared for the weekly practice. Get your songs out to the band as soon as possible. If you use Planning Center, get your songs uploaded and charts as well. Have charts ready for rehearsal and start and end on time. Tell the band and production team what time you want to gather on Sunday morning for sound check and run through and be the first to arrive that day. Make sure you’re finished with run through and have the stage cleared by at least half an hour before the service starts. Don’t be the guy rehearsing while people are coming in and sitting down.
  3. Know Your Music
    I can’t hold back here. If you are paid to fill in for an existing musician or worship leader, you need to come prepared and know your music. There’s no place for a music stand on stage. Memorize your music and play skillfully before the Lord and congregation.
  4. Know the People
    Find out from the existing worship leader the pulse and comfort level of the congregation. Don’t try to take them where they’ve never been. Just hold down what is the norm and don’t rock the boat. On Sunday morning, make it a point to get around the congregation pre-service and shake hands. Introduce yourself and keep from the rock star mentality of hiding in a green room. This will help people better connect with you on stage. After the service, don’t just pack up and leave. Stand around and talk with people after the service. This includes the band. Thank them for letting you come in and play with them.
  5. Know the Room
    Be sensitive to what God is doing in the service. Be sensitive to the senior pastor and where he wants to go in the service. If you need to play softly behind him during a prayer or response time, be ready and prepared. If you need to lead a reprise of a song during a response time, be prepared and ready. If people are praying or taking Communion, be softer and don’t overpower what is happening in the room. The main thing is to be sensitive and allow the Holy Spirit to guide you.
  6. Know You’re Trusted
    Someone believes in you and has asked you to lead, so rest in that. Don’t get an ego and don’t get intimidated. Someone sees great talent and potential in you and is trusting you to lead his or her congregation in corporate worship. Please take that responsibility seriously and know there’s grace and you are loved.
  7. Know Your Part in the Bigger Picture
    Realize that this is not your show, your shot or even your church. You are a guest and you should respect what God has done before you arrived and what He is continuing to do in that congregation. There will be a lot happening on that Sunday, from parking lot attendants, to greeters, to ushers, to production, to children’s workers, etc. You are just one piece of the puzzle. Your job is to lead music that the people can worship with and connect to the Living God.
  • Lastly, thank God for the opportunity. Thank the worship leader that asked you to fill in. Thank the senior pastor for having you. Thank the band for being understanding and flexible and doing their best to support you and set you up to succeed. Do such a good job that you will be asked back and give God the glory.

CCV-Communication-Card

We all come from different tribes, denominations, styles of music and sizes small to large. The one thing churches of all kind have in common on a day as huge as Easter is wanting to turn first-time guests into second-time guests. How do you do that?

One tool that I’ve used well over the years and highly recommend is having some sort of response card, info card, communication card or connection card – whatever you want to call it.

You can put these in the seats, in the bulletin or hand them out as people walk in. You can collect them in a variety of ways: Have the guests put them in the offering plate, or have the guests take them to a connection or collection area.

You can see a higher response rate by offering a free gift for people that turn them in at the designated area. Some churches give away books and some give away coffee mugs.

The point it to collect as many response and connection cards as you can. Please have a circle or box that they can check off that reads “First-time Guest.” Also good to ask is, “How did you hear about us?” Also have boxes for people to check off if they made a decision for Christ. Also good is a space for people to share prayer requests.

What you do with the card once it’s turned in – what you do post-Easter is key. As I’ve said before, “Assimilation is an often overlooked or under-appreciated part of church ministry.”

You can read all about how I did assimilation at my last church HERE

I hope you guys have an incredible and productive week and may you see much fruit this Easter season!

rsz_quit

Last week my 13 year old son tried out for his middle school’s baseball team. He didn’t make the cut. As a father, this saddens me, but I know it’s a part of growing up and a valid life lesson for him.

I gave him the “Michael Jordan got cut from his basketball team” speech. I also shared how when I was in elementary school, I auditioned for chorus and didn’t make it. They told me I couldn’t sing. I went on to get a vocal scholarship to college and graduate with a degree in music.

“God never calls us to do something we’re capable of. God calls us to do things that are beyond our ability so He gets all the credit.” – Mark Batterson

Everyone faces challenges – it’s how we respond to those challenges that is the true testimony of our faith and where the rubber meets the road in our lives. I don’t know who I’m talking to today, but maybe you’re one day away from throwing in the towel. Maybe you’ve written your resignation letter.

“We tend to overestimate what we can accomplish in two years, but we underestimate what we can accomplish in ten years!” – Mark Batterson

I would encourage you to pray and seek God for His leading. Don’t run away from a tough circumstance (or Board of Deacons or Elders) to greener pastures. Water the grass where you are.  Plant your stake in the ground and resolve to not move until God makes it clear that it is His will.

“Sometimes the power of prayer is the power to carry on. It doesn’t always change your circumstances, but it gives you the strength to walk through them.” – Mark Batterson

Too often we give up and quit right before a major breakthrough in our ministry. 

“If we had a larger vision of what God wanted to accomplish in us and through us, our petty problems would cease to exist because they would cease to be important.” – Mark Batterson

Read this last quote from Mark Batterson and just see if God speaks to your heart:

“You are only one prayer away from a dream fulfilled, a promise kept, or a miracle performed.” – Mark Batterson

I’m praying for you. I’m praying that God would pull you up out of the pit of despair, anger, frustration, brokenness, burnout, and hurt. I’m praying that you would be encouraged, inspired and hell-bent on chasing hard after God and His mission in your community.

I’m here for you. Many are counting on you. So – Don’t quit! We need you. 

Commit your work to the Lordand your plans will be established. – Proverbs 16:3

SecretShopper_top1

A lot of people have heard or read that I’m regularly doing secret shopper or mystery worshiper visits to churches around the country. The question has been raised (and it’s a valid one): Do you need a secret shopper?

As someone who takes the mission to reach the lost and unfilled seriously, I think it’s a wise investment. It takes about a month for you to lose your new eyes, new ears and new nose. Things that you may have become used to or accepted, a secret shopper can spot on their initial visit.

I once had a great Secret Shopper visit with a local church plant in the DFW area. I then had great meeting afterwards where I shared constructive and encouraging feedback with their senior pastor. I was reminded of how even young church plants can quickly lose their new eyes and start to miss things that are obvious to a newcomer like me.

The pastor emailed me saying that they’ve worked on several of the items I listed and are excited about their future. Now, many years later, my secret shopper process has evolved. The last church I worked with was Menlo Church in California, pastored by John Ortberg. I evaluated all 5 of their campuses and went over a 22 page report with their senior leadership team. 

In one month, I’ll do another secret shopper visit at a mega-church in Dallas, TX. I’ve already begun my pre-assessment, as I take a thorough look at the church’s website and online presence.  This is a church that is seemingly doing well and has a large congregation in a metroplex, but they want to improve and tweak things and I applaud them for that.

I came across some good words on Mike Holmes’ blog that I’d like to share with you. He mentioned that a secret shopper or mystery worshipper can do a few things:

1.               Assess areas of strength and weakness.

2.               See what visitors see.

3.               Give objective appraisal.

He also shares the story of his experiment as a secret shopper, which is convicting and inspiring. He goes on to share signs you need a secret shopper or mystery worshipper:

1.               Visitors who don’t return

2.               Decreased attendance

3.               Lack of influence in the surrounding community

I would add an eye for excellence and an attempt to be better at hospitality. It’s always healthy to look at your Sunday morning experience through the eyes of a newcomer and especially the eyes of a lost person. You may get only one chance to make a positive impression on them.

We all know a guest makes up their mind whether or not they will return in the first 10 minutes.

Read that again!

When you bring a guest to church, you instantly become sensitive to your surroundings – the people, the seats, the ushers, the greeters, the kids check-in, the sermon, the music, etc. You want everything to be perfect for your visiting friend (especially if they are not a Believer). A mystery worshiper can spot these crucial areas out for you, before your lost friend does. It’s an investment, but I think a wise one.

Nelson Searcy (in his book “Fusion”) says that if a first-time guest turns into a second-time guest, they are 80% more likely to get plugged into your church and eventually commit their life to Christ. That’s huge and that’s what I do. I help churches remove unnecessary barriers and bad impressions and turn first-time guests into second-time guests. 

I once read an article in the Wall Street Journal on secret shoppers. As the article states: “Department stores hire mystery shoppers. Restaurant chains bring in undercover diners to rate their food and service.” Isn’t what we do on Sundays as church leaders more important than department stores and restaurants? Seriously, isn’t it???

If you’d like to pick my brain or ask what’s involved in a secret shopper visit, contact me. If you’d like to read through endorsements of my ministry, check out the Worship Impressions website. Keep pressing on and know that what you do matters!