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listening-earLet me say up front that this post is longer than usual, but if you read it all and truly wrestle with it, you’ll be a better leader and your family and congregation will thank you for it. Let’s dive in!

Communication is key to being an effective leader and I would argue a genuine human being. After being called out by my wife, previous employers and team members for interrupting, I had to do some deep soul searching and take an introspective look at how I communicate, dialogue and interact with people in general. I realized I didn’t intentionally practice active listening.

Active listening is a communication technique used in counseling, training, and conflict resolution. It requires that the listener fully concentrate, understand, respond and then remember what is being said.

Honestly, this is an area I’ve dealt with for years and am just now actively working on improving. I think I’ve always known that listening is key; I just haven’t done a good job at it in every area of my life.

I actually wrote about leaders needing to listen in my last book Strange Leadership. In the book, I said, “Leaders are readers. Leaders are learners. Leaders are listeners.” I even pinned a TwitPic to my Twitter wall to share it with others. It’s been retweeted over 1200 times. I think we all know this is true deep down. The question is do we live this out? Do I live this out?

I’ve blogged and posted on social media numerous times that I see a counselor or therapist. I have for years and I highly recommend it, especially for pastors. Lately, this is what I have been working on with my therapist. I asked him to help me be a better active listener. So each week we work on active listening.

Here’s what I’m learning and here are five ways to evaluate yourself and do your own introspection:

  1. Leadership: Employers, are you open to feedback? Do you know and practice bottom-up leadership? Do you learn from your employees? When you lead and interact with your team and staff, do you really listen to them? Do you know their dreams, their passions, their struggles, and frustrations? Do you hear them when they say their hurting, or tired, or burnt out and in need of rest? Employees, do you understand what your employer wants from you? Do you actively listen when he or she gives you instructions and corrections? Do you get defensive and interrupt them when they critique you or give you a performance evaluation?Pastors and church leaders, are you listening to your congregation? When you plan sermon series, do you have a good pulse on what your people are going through? Do you actively listen to their concerns, fears, and frustrations with where the church or leadership is heading? Do you encourage open dialogue?
  2. Counseling: Pastors, when you counsel people in your congregation, do you cut them off and interject your thoughts and opinions? I have in the past. Do you practice active listening in such a way (like a therapist would) that you can repeat back to them what they said? Good counselors and therapists will listen to you vent and share and then respond with, “So what I hear you saying is…” I know you have a Biblical worldview, a strong grasp of Scripture and theology, but there is much to be learned in this area. My wife is a counselor and they go through a grueling two-year grad school program to learn counseling techniques – techniques we would benefit from learning. A book I highly recommend is entitled Toughest People to Love. I’ve read it twice and found it thoroughly helpful and insightful. I also recommend you reach out to a local therapist and pick their brain. Ask them to teach you how to be a better active listener. And, if you’re not already doing it, make an appointment with a counselor. You will benefit greatly from it. Your family and congregation will benefit because of it, and you might learn something.
  3. Social media: Dave Adamson recently said that at North Point Church they strive to use more questions marks than periods.  My friend, Nils Smith said, “Facebook is a social network, which means that conversation is central to the platform and the best way to create a conversation is to ask a question.” The biggest problem I see when I do an online presence evaluation as a church secret shopper is churches using social media as a broadcast tool only. They don’t truly create conversations and safe places for people to react, interact, and dialogue with the church and its leaders. My friend Brandon Cox wrote a helpful and insightful book entitle Rewired. In the book, Brandon writes, “The world around us is having a conversation about life, meaning, culture, and eternity, and we have an amazing opportunity not just to join the conversation but also to lead it. But too many in the church are struggling to keep up with this cultural shift and failing to use these communication tools to their full advantage. And this shift we are seeing toward a more mobile, social environment is actually a return to the form we were created for: to be in relationships, to have conversations, and to share our stories–and God’s–with each other.” I encourage you to strategically and prayerfully rethink your social media strategy as a church with a focus on listening.
  4. Family: Did you know that if you learn this skill of active listening and utilize it intentionally and regularly, you will have a better relationship with your spouse and children? I can’t tell you how many times I’m watching TV or working on my computer while my wife is talking to me and then she says, “Greg, tell me what I just said.” I usually struggle to repeat her words back to her. Since I’ve been coached on active listening, I’ve gotten better at this. I’ve still got a way to go, but I’m growing and learning. You’ll find that your parenting skills and dynamics change with your kids if you truly pay attention to them, make eye contact with them, and say back to them, “If I heard you right, you’re feeling…” If you accept my advice and heed my own testimony, this skill can improve and for some of you, save your marriage and/or relationship with your kids.
  5. Relationships: One of the things that I’m proud of is that I’m a good friend. I truly care about those that I’m in a relationship with. When I interact with my friends now, I’m trying my best to actively listen. Too many times we’re quick to interrupt and interject our thoughts without allowing them to finish their thought and express how they feel. If you want to go to the next level in your life and relationships, learn to listen and then respond with grace and love.
  • You know who’s really good at active listening? Coaches and counselors. I think we, as church leaders, could learn a lot from them and apply this same technique to our various areas of ministry and service.
  • These are 5 things that I’m working on in my life and if you prayerfully assess and evaluate your own areas, you’ll have no regrets. Remember: Leaders are listeners. Let’s seek to lead and listen exceedingly well.
  • One last thing, friends and you haven’t heard me say this in YEARS: Go to my YouTube channel and subscribe! I am about to start recording regular content for pastors and leaders. I’ll be doing series for areas and subjects such as leadership in general, pastoral ministry, helps and coaching, guest services training and insights, ministry thoughts, mental health issues and awareness, and other things that I get emailed about. Please SUBSCRIBE today!

Music headphones

Often I get asked by a pastor or worship leader what I’m listening to and worshiping with. They realize that I travel the United States doing church secret shopper consultations and that I probably experience music and worship in more churches yearly, than just about anyone else to be honest.

So I hear a wide variety of styles and song selections. But I do have my personal preferences and songs that really move me and help me to connect to God. I bet you do, too. I’d like to introduce you to some that are my favorite (if you’re not already aware of them).

For the past 2 to 3 months, I’ve put YouTube on my TV and watched 2 artists, which I consider to be the best worship music in the United States. I think Elevation Worship is the best worship music in the US. I think Bethel Music is a close second. And they are very different, but I love them both.

Here are the songs that God has really used to minister to my heart and soul. I hope you’ll worship with them personally and consider them for corporate music.

Take Courage – Kristene DiMarco and Bethel Music
*** My current favorite song! This song is brand-new and isn’t even on iTunes yet.

Call Upon the Lord – Elevation Worship (My current 2nd favorite song)

Resurrecting – Elevation Worship

Here As in Heaven – Elevation Worship

O Come to the Altar – Elevation Worship (great response song after the message)

King of My Heart – Bethel Music (I know Saddleback Church has done this several times recently)

Ever Be – Bethel Music

No Longer Slaves – Bethel Music

It is Well – Kristene DiMarco and Bethel Music (for more traditional churches that want to breathe new life into an awesome hymn)

 

*** I’d love to hear from you. What’s playing in your earbuds these days? What songs move you?

noAbout five years ago my family and I went to dinner with a key family in my church. The objective of the dinner (besides fellowship and strengthening our relationship) was to have a hard conversation. I had seen all the warning signs and the shepherd side of me could not sit back and do nothing. What was happening you might ask?

I could see that the wife and mom I had asked to dinner was on the edge of burnout.

When I first started as pastor at my church three years ago, I was on a mission to recruit leaders, volunteers and build teams – and that I did. I identified and placed key leaders in every ministry in our congregation. Our church started to grow and it was evident God was blessing our community of faith, so why did I get concerned?

I noticed one particular person (a very sweet woman) that was showing up on too many of my ministry teams and leaders lists. She was a teacher in our kids ministry each Sunday. She was a small group leader for our youth group each Wednesday night. She was (along with her husband) an adult small group leader and they hosted the group in their home (I could do another post on why it’s overwhelming to both host and lead a small group, but others have covered this). She was also the point person and face of our Serve ministry.

The first three she was already doing. The last one was one that I had asked her because I thought she’d be a good point person and face for our Serve ministry. What changed? I noticed stress in her eyes, her voice, her family and she always seemed liked she was on the verge of crying when I talked to her. It was obvious she was overwhelmed, but she didn’t know how to say, “No.” So I arranged this dinner with our families and I set out to intervene before she burned out, broke down or quit the church all-together.

Here are some key concepts to consider as I look back on that preemptive conversation:

  • The person is always more important than the program.
  • Just because someone says “Yes” doesn’t mean you should let them.
  • Some people need help saying “No.”
  • Be sensitive to people that always volunteer when the request goes out.
  • Don’t take advantage of someone’s kindness or lack of boundaries.
  • Set limits and boundaries. We asked people to worship (attend church), grow (be in a small group) and serve (volunteer in or lead a ministry).
  • Show your people you care for their souls and prioritize their spiritual life and family life above your ministry need.
  • If you’re always needing more and more volunteers for new ministries, maybe you need to simply. I’m a huge believer in being a Simple Church.
  • It takes guts to make “the ask.” It also takes guts to believe God will provide when you give someone a break. Read that again.
  • Focus on broadening your volunteer pool/team. Don’t always go to the same people.
  • You may have heard “20% of the people do 80% of the work.” Don’t buy it. Don’t accept it.
  • Teach the value and reason for service and expect a dream team of servants to carry the load. (A good case study is to look at Church of the Highlands up-close and their use of their Dream Team)
  • Care more about church health than church growth. It will be better in the long-run. Don’t miss understand me. Growth is good – just don’t do it at the expense of church health.
  • Be an Ephesians 4 leader and raise up and empower other equipping leaders. I talk about this in my book Church Leadership Essentials.
  • Ask your staff and ministry leaders tough questions and be on the lookout for ministry burnout.
  • Pray for wisdom, direction and discernment daily.
  • Pray that God would bring to mind new people to serve.
  • Teach your staff and team leaders to always thank people that serve and let them know you care for them. Our staff sent out weekly, hand-written thank you notes. I write about this in my book, too (shameless plug).
  • Be proactive in giving people an “out.” Maybe have people sign-up to serve for a set time length (like 3 months or 6 months or for the summer).
  • Set the example. If you are spread too thin and on the edge of burnout yourself, you can imagine the example you set for your congregants.
  • Above all love and lead well. You’re a part of a bigger story than building your own kingdom.

What was the result of the hard conversation? The family thanked me for my concern and the woman cut her four ministries down to two and is still serving to this day. Be on the lookout friends and pastor your people well.

“The harvest is so great, and the workers are so few,” he told his disciples. “So pray to the one in charge of the harvesting, and ask him to recruit more workers for his harvest fields.” – Matthew 9:37-38 (TLB)

CCV-Communication-Card

We all come from different tribes, denominations, styles of music and sizes small to large. The one thing churches of all kind have in common on a day as huge as Easter is wanting to turn first-time guests into second-time guests. How do you do that?

One tool that I’ve used well over the years and highly recommend is having some sort of response card, info card, communication card or connection card – whatever you want to call it.

You can put these in the seats, in the bulletin or hand them out as people walk in. You can collect them in a variety of ways: Have the guests put them in the offering plate, or have the guests take them to a connection or collection area.

You can see a higher response rate by offering a free gift for people that turn them in at the designated area. Some churches give away books and some give away coffee mugs.

The point it to collect as many response and connection cards as you can. Please have a circle or box that they can check off that reads “First-time Guest.” Also good to ask is, “How did you hear about us?” Also have boxes for people to check off if they made a decision for Christ. Also good is a space for people to share prayer requests.

What you do with the card once it’s turned in – what you do post-Easter is key. As I’ve said before, “Assimilation is an often overlooked or under-appreciated part of church ministry.”

You can read all about how I did assimilation at my last church HERE

I hope you guys have an incredible and productive week and may you see much fruit this Easter season!

3

So here we are – less than two weeks away from the biggest Sunday of the year. I just left a planning meeting with the worship pastor at my home church. We were talking about ways to turn first-time guests into second-time guests. We brainstormed about setting up a tent outside to welcome guests and give them a gift, as well as info about next steps.

The reality is all we planned to do takes a huge amount of volunteer leadership. I coached him on delegating and equipping the saints for the work of the ministry (Ephesians 4). But here’s the real question: How do we still have a team going forward after such a stressful and busy season as Easter?

Here are some thoughts: 

We live in a digital world. Texting, IMing, Facebook pokes, Instagram posts and daily tweets – it’s truly a whirlwind when it comes to communicating these days. Call me old-fashioned, but I’ve found that a personal touch still goes a long way (yes, even in 2016).

1. A Handwritten Note

Everybody loves to receive a handwritten note thanking them for their service on your team. We’re coming up on one of the busiest times of the year with Easter. We all know that Easter is the “Super Bowl” for churches. More people will visit your congregation than any other day of the year.

Your volunteers are going to work countless hours (your staff, too). Take the time to write out Thank You notes to each and every one of them. If you have the budget, include a gift card in the note to them. Sometimes I do Chili’s gift cards for $25. Sometimes I can only do a $10 Starbucks card. Whatever your budget can do – make it happen.

2. Phone Calls

Another thing that goes a long way in this digital world is phone calls. It seems we’ve lost the art of picking up the phone and checking on our team and seeing how they’re doing. I used to go through my team’s list of names and give them a call just to see how they were doing and if there was anything I could pray for them about. This went a long way!

3. Personal Touch

One final thought I’ll mention on a personal touch is to give out hugs. You wouldn’t believe it, but a hug goes a long way. Now I know that some people don’t like to be touched and freak out if you try to hug them. You need to be aware of body language and know if you’re making someone uncomfortable, but by and large, most people like a good ‘ole hug.

On Wednesday night rehearsals, I greeted my team members with hugs and asked how they were doing. This is in contrast to barking “Get to your station!” or “Did you hear of the changes we made?”

I’ve made it a point to not let something “business” come out of my mouth first. The person is always more important than the thing we’re trying to accomplish or produce. Check on them first and then update them on the changes. Lastly, greet them with a warm smile. Let your people know you love and care for them.

This is about valuing people over production. People are more important than what they can produce and we shouldn’t prostitute them and their gifts. God has entrusted them to us and our team and we should value them.

How long has it been since you wrote a note? How long since you called a team member? Given any hugs lately? Let’s surprise our team and volunteers with a personal touch and an attitude of gratitude this Easter season.

This is not leadership

We know we all should die to self daily, but seriously – how often do you do a serious heart check? I recently transitioned off a local church staff and had to reassess my heart, think about my identity, remember my calling, and refocus my time and energy.

But today I want to talk about reassessing our hearts. Monday night I was at a men’s small group worship night held in someone’s house. There were about 15 to 20 guys gathered around a living room and kitchen.

We sang and worshiped our Living God, but what struck me was that the guy leading worship (who happens to be a physician) was singing and playing like he was in an arena with 10,000 screaming worshipers (picture a Passion concert with Chris Tomlin).

I stood there amazed watching this guy just go for it and sing his heart out. He truly led us into the Presence of God. And then it hit me:

Should we sing any less louder or give any less effort when leading before a small group than on a stage? Absolutely not!

Jesus deserves our all – our best. Our utmost for His Highest. Nothing less. He is worthy of all praise and as we sang the other night: a living sacrifice.

So, how’s your heart?

rsz_quit

Last week my 13 year old son tried out for his middle school’s baseball team. He didn’t make the cut. As a father, this saddens me, but I know it’s a part of growing up and a valid life lesson for him.

I gave him the “Michael Jordan got cut from his basketball team” speech. I also shared how when I was in elementary school, I auditioned for chorus and didn’t make it. They told me I couldn’t sing. I went on to get a vocal scholarship to college and graduate with a degree in music.

“God never calls us to do something we’re capable of. God calls us to do things that are beyond our ability so He gets all the credit.” – Mark Batterson

Everyone faces challenges – it’s how we respond to those challenges that is the true testimony of our faith and where the rubber meets the road in our lives. I don’t know who I’m talking to today, but maybe you’re one day away from throwing in the towel. Maybe you’ve written your resignation letter.

“We tend to overestimate what we can accomplish in two years, but we underestimate what we can accomplish in ten years!” – Mark Batterson

I would encourage you to pray and seek God for His leading. Don’t run away from a tough circumstance (or Board of Deacons or Elders) to greener pastures. Water the grass where you are.  Plant your stake in the ground and resolve to not move until God makes it clear that it is His will.

“Sometimes the power of prayer is the power to carry on. It doesn’t always change your circumstances, but it gives you the strength to walk through them.” – Mark Batterson

Too often we give up and quit right before a major breakthrough in our ministry. 

“If we had a larger vision of what God wanted to accomplish in us and through us, our petty problems would cease to exist because they would cease to be important.” – Mark Batterson

Read this last quote from Mark Batterson and just see if God speaks to your heart:

“You are only one prayer away from a dream fulfilled, a promise kept, or a miracle performed.” – Mark Batterson

I’m praying for you. I’m praying that God would pull you up out of the pit of despair, anger, frustration, brokenness, burnout, and hurt. I’m praying that you would be encouraged, inspired and hell-bent on chasing hard after God and His mission in your community.

I’m here for you. Many are counting on you. So – Don’t quit! We need you. 

Commit your work to the Lordand your plans will be established. – Proverbs 16:3

Screen Shot 2016-01-30 at 6.18.00 PM

Later this month I’ll be attending the XP-Seminar in Dallas, TX with some very good friends of mine.

This is THE place for executive pastors and church leaders to learn, network and hangout.

The dates are February 17-18. You can enroll HERE. Today is the last day for special pricing.

This years seminar with be featuring Mel McGowan
From the Magic Kingdom: Lessons Learned from Disney

A former Disney Imagineer
brings vital insight to church design.

Mel McGowan is the President and Founder of Visioneering Studios. This firm is a national “Envision.Design.Build. firm” with offices around the country. Mel had a decade-long tenure with the Walt Disney Company, helping to design the renovation and expansion ofCalifornia Adventure at the California Disney Resort. He also has a background in film and urban design—and continues to work on many civic designs around the country. He brings a rich perspective on “sustainable Christ-centered community” and has written Design Intervention: Revolutionizing Sacred Space.

In Exodus, God gave His people complete instructions for designing and building a tabernacle. From specifying the colors of linen to the dimensions of each alter, God cared about the details of that environment and His connection to the people inside. God still seeks relationship with His creation, and our gathering places can still reflect it—if we’ll consider a Design Intervention. From the Old Testament temple to today’s most innovative building, churches create effective environments by using their unique story to share The Story. Design Intervention is a global journey through this revolution in sacred space.

Why Come?

Dr. Gene Getz Pastor, Author

Dr. Gene Getz
Pastor, Author

Author of more than 60 books, Gene Getz says …

David Fletcher has been helping Executive Pastors for over a decade through XPastor.org.  I love what he is doing through the keynotes and workshops—and I had a great time a couple of years ago when I was a speaker. To learn and grow, this is a fantastic place.

I’ve also seen first hand the results of his own leadership where he serves at the local church level and in helping train leaders in cross-cultural situations—which has added to his ability to structure a dynamic learning environment regardless of the societal factors. Don’t miss this opportunity!!

Tim Samuel

Tim Samuel

Tim Samuel, CFO of Bridgeway Community Church says …

The Seminar enables me to create future opportunities. Daniel Rolfe’s talk last year helped shape my 2015.

It connects me with church leaders from around the country so that I can innovate and save money for my local church.

Clint Smith

Clint Smith

Clint Smith, XP of of NORTHchurch says …

The XP-Seminar has had a huge impact on my leadership and development as a person, as well as an executive pastor. Years ago, when I began the journey as an XP in my late twenties, it provided the networking, mentoring and insight that I needed to grow in this demanding role. I continue to attend the Seminar to increase my knowledge in church law, HR, staff development, budgeting and so much more. The relationships I have built through XPastor grow every time I attend.

This year I will be teaching a workshop entitled, “Raising Up Leaders—Coaching and Development.” As a 10+ year veteran as an XP, this is still my favorite part of the job. I believe in this seminar and what it represents and would love to give back any way I can.

Seminar Highlights

Dr. Paul Utnage Springhill Presbyterian

Dr. Paul Utnage

Survival Skills for Managing Moral Failures Among Your Leaders

Paul has been an XP and SP, serving in ministry for decades. He has served with some of the most noted pastors in the nation. Paul has been a noted contributor to the XPastor world, giving mentoring to many upcoming XPs. Currently he is the XP of Springhill Presbyterian Church in Bozeman, Montana and earned his Doctor of Ministry degree from Dallas Seminary.

There are two types of skills that help manage moral failures on your team: tangible and intangible. Tangible skills are the organizational decisions and processes that must be followed to have success. But there are intangible skills that many people ignore, to their later dismay.

Bruce Woody

Bruce Woody

Golden Buildings and the Architect-Client Process

Bruce Woody will share some of their “golden projects.” These are the church buildings that have special merit—things that architects really hit a home run for and with the client. Look for lots of concrete illustrations of the client-architecture process and its results.

This is a “tour de force” of great architecture. Bruce is the President and CEO of HH Architects.

Matt Anthony

Matt Anthony

SCOTUS on Marriage—Legal Considerations For Your Church

The majority opinion of the Supreme Court of the United Stated held that “The Fourteenth Amendment requires a State to license a marriage between two people of the same sex and to recognize a marriage between two people of the same sex when their marriage was lawfully licensed and performed out-of-State.” This was the Oberfefell v. Hodges case, argued on April 28 and decided on June 26, 2015.

David Middlebrook

David Middlebrook

In response, one Senior Pastor said, “Our church will never do any kind of marriage again—go to the Justice of the Peace.” An Executive Pastor said, “We won’t rent out our facility to any outside group.” Some changed the constitutions of their church to address the issue and others have done nothing. This imperative presentation contains material that you must consider as you audit your church policies and practices.

Every year, David Middlebrook and Matt Anthony from The Church Law Group bring the XP-Seminar imperative topics from the field of law, HR, safety, fiduciary responsibility and much more. This will be a growing time and invariably you will take away homework and a full to-do list.

 

Mike Erre

Mike Erre

The Constant of Change and a Track for Lead Pastors

You asked for Mike to return again! We heard from him, Mr. “Lightning in a Bottle,” at the 2014 XP-Seminar about his transition to EvFree Fullerton and the resulting phenomenal growth. But you wanted more of Mike. In 2015, he spoke on being a catalyst and directional leadership. This year he will address The Constant of Change–giving us a continued insight into a dynamic leader.

On Thursday afternoon, Mike will lead a workshop only for Senior Pastors/Lead Pastors. Before becoming the Lead Pastor of EvFree Fullerton, he served as the teaching pastor at Rock Harbor Church and Mariners Church. XPs, this is a prime opportunity to bring your SP!  Read about the SP track.

Jon Platek

Jon Platek

The New SP and XP Team

Two years ago, Jon became the new SP of Maple Grove Church. He soon added XP Jim Hobbs to the team. Let’s learn the “start-up lessons” from Jon about his experience. You never know when you will get a new SP or join a new team. His observations and perspective will give insights to new and experienced XPs and SPs. Read Jon’s story of when he was a Campus Pastor to gain some perspective on his prior ministry.

 

Eddie Park

Eddie Park

Emcee

Our emcee this year will be Eddie Park. On a 4-year learning gig at EvFree Fullerton with David Fletcher, he is an Assistant Executive Pastor overseeing church business and operations. Eddie provides church-wide strategic leadership and oversees EvFree’s internship program, along with developing skills in teaching and communication.

Eddie is an information addict, avid life-hacker, and leadership junkie. His passion is to change lives and organizations with the highest level of Christian leadership.

At the 2015 seminar, I was exposed to some of the most experienced church leaders from all over the nation. I never thought I would ever be prepared for senior leadership until I came to the seminar and received the invaluable wisdom and resources provided by David Fletcher, the speakers, and participants.  ~Eddie Park

 

About the Seminar

Short Rides

short-rideWe will feature a short ride with a case study on church leadership issues. To the point. Clear. Impactful. Horse not provided.

Afternoon Workshops

On each afternoon, we have three sets of workshops led by some of thebest church leaders from North Americapeople who are coming up with innovative solutions to practical ministry. Hear from your peers! The workshop leaders are church leaders who speak from their amazing areas of expertise. They talk to you as “one skilled leader to another.”

“Thank you so much for the obvious work that was put into the conference. It was my first time attending and it was very beneficial.”

“On our flight home, my XP said to me, ‘So was the conference worth it for you?’ I answered, ‘Yes it was.’ He agreed as well.”

Enroll in the Seminar

The regular enrollment rate is $750.  Includes books and lunches—but not lodging. Overview of all rates:

  • Enroll by February 1 for $675–save $75
  • Enroll two or more from your church for $600 each–save $300 and more!

Location

We will again be at the Hilton Dallas/Park Cities.

I hope to see you there! If you’re going, let me know and we’ll grab some time together.

SecretShopper_top1

A lot of people have heard or read that I’m regularly doing secret shopper or mystery worshiper visits to churches around the country. The question has been raised (and it’s a valid one): Do you need a secret shopper?

As someone who takes the mission to reach the lost and unfilled seriously, I think it’s a wise investment. It takes about a month for you to lose your new eyes, new ears and new nose. Things that you may have become used to or accepted, a secret shopper can spot on their initial visit.

I once had a great Secret Shopper visit with a local church plant in the DFW area. I then had great meeting afterwards where I shared constructive and encouraging feedback with their senior pastor. I was reminded of how even young church plants can quickly lose their new eyes and start to miss things that are obvious to a newcomer like me.

The pastor emailed me saying that they’ve worked on several of the items I listed and are excited about their future. Now, many years later, my secret shopper process has evolved. The last church I worked with was Menlo Church in California, pastored by John Ortberg. I evaluated all 5 of their campuses and went over a 22 page report with their senior leadership team. 

In one month, I’ll do another secret shopper visit at a mega-church in Dallas, TX. I’ve already begun my pre-assessment, as I take a thorough look at the church’s website and online presence.  This is a church that is seemingly doing well and has a large congregation in a metroplex, but they want to improve and tweak things and I applaud them for that.

I came across some good words on Mike Holmes’ blog that I’d like to share with you. He mentioned that a secret shopper or mystery worshipper can do a few things:

1.               Assess areas of strength and weakness.

2.               See what visitors see.

3.               Give objective appraisal.

He also shares the story of his experiment as a secret shopper, which is convicting and inspiring. He goes on to share signs you need a secret shopper or mystery worshipper:

1.               Visitors who don’t return

2.               Decreased attendance

3.               Lack of influence in the surrounding community

I would add an eye for excellence and an attempt to be better at hospitality. It’s always healthy to look at your Sunday morning experience through the eyes of a newcomer and especially the eyes of a lost person. You may get only one chance to make a positive impression on them.

We all know a guest makes up their mind whether or not they will return in the first 10 minutes.

Read that again!

When you bring a guest to church, you instantly become sensitive to your surroundings – the people, the seats, the ushers, the greeters, the kids check-in, the sermon, the music, etc. You want everything to be perfect for your visiting friend (especially if they are not a Believer). A mystery worshiper can spot these crucial areas out for you, before your lost friend does. It’s an investment, but I think a wise one.

Nelson Searcy (in his book “Fusion”) says that if a first-time guest turns into a second-time guest, they are 80% more likely to get plugged into your church and eventually commit their life to Christ. That’s huge and that’s what I do. I help churches remove unnecessary barriers and bad impressions and turn first-time guests into second-time guests. 

I once read an article in the Wall Street Journal on secret shoppers. As the article states: “Department stores hire mystery shoppers. Restaurant chains bring in undercover diners to rate their food and service.” Isn’t what we do on Sundays as church leaders more important than department stores and restaurants? Seriously, isn’t it???

If you’d like to pick my brain or ask what’s involved in a secret shopper visit, contact me. If you’d like to read through endorsements of my ministry, check out the Worship Impressions website. Keep pressing on and know that what you do matters!

book

One of the biggest challenges every leader faces is how to continue developing and growing as a leader while still getting things done and moving things forward.

With the ever-increasing demands on our time and energy, often the first thing that goes is investing in ourselves. We know that isn’t wise; it’s really very short-term thinking, but under the pressure of the moment we often make that choice.

One reason we do that is that we don’t see immediate consequences. The consequences of not investing in ourselves now often show up later—a year or more later, when the challenges are even bigger and we aren’t ready for them.

One way to address that is to change our reading habits. We have all heard that “readers are leaders” and that “growing churches are led by growing leaders.” But the average reader takes 4-6 hours to read one book. It can be a challenge to find that time on a regular basis! Most of us end up with a bunch of unfinished (or unstarted) books that we know we should read but just don’t have time to get to.

Maybe it’s time for you to check out Leaders Book Summaries. They summarize books for busy leaders. They condense books down to 12-15 pages, and then also provide a 2-page summary of the summary. An average reader can go through a whole summary in just 15-20 minutes. That’s a lot more efficient than 4-6 hours!

You’ll get summaries of the titles you should be reading. Leaders Book Summaries was started by pastors, for pastors. They are practitioners, not just theorists. They know what it’s like to be in the trenches, and they pick and summarize books that will help you make a difference.

They issue thirty (30) summaries of leadership books each year. The books are written by both secular and religious authors. Recent examples include…

  • Leading Congregational Change, by Herrington, Bonem, and Furr.
  • The Leadership Playbook, by Nathan Jamail
  • Amplified Leadership, by Dan Reiland
  • Be The Best Bad Presenter Ever, by Karen Hough
  • Supersurvivors, by David Feldman and Lee Daniel Kravetz.

In addition, titles by Andy Stanley, John Maxwell, Henry Cloud, and other well-known leaders fill their library.

A subscription is normally about $7 a month, or $119/year if you want the archives (over 150 titles). Leaders Book Summaries is currently offering a special discount to our blog readers. Instead of paying the full rate, you can get the monthly rate for just $5.95/month, or the Premium subscription, giving you access to their whole library, for just $99/year. And that covers all the new summaries coming out in 2016 as well!

This is a win-win-win. You can save time, save money, and invest in your own leadership development. You can’t do much better than that!

Click here to get the discounted rate. (It isn’t being offered anywhere else!)

By the way, besides providing summaries to those who subscribe, the folks at Leaders Book Summaries go a step further to support God’s leaders. A tithe of the profits is given to church planting efforts in the U.S. and Mozambique. Additionally, they give free subscriptions to third world pastors, who often can’t afford to buy books. When you subscribe to their service, you are also investing in other leaders around the world.