A Christmas Reminder: 8 Reasons Why People Aren’t Coming Back

It’s the Christmas season and church teams are working hard to prepare for all the expected guests. As a secret shopper or mystery worshiper of churches around the country, I’ve found there are some reasons that I will tell a church I would not return for...

The First Impressions Workshop featuring Greg Atkinson

Join First Impressions Conference Founder Greg Atkinson as he teaches you how to lead first impressions in the new normal. Greg discusses the Post-COVID Church and how to welcome guests in the new reality. Sign up here for access. http://firstimpressionsworkshop.com/...
First Impressions and Church Guest Experience Podcasts

First Impressions and Church Guest Experience Podcasts

Hello, friends. I’ve had the honor of being on several podcasts over the years. Recently, I was a guest on some great podcasts where we discussed my books The Hospitality Ministry Handbook for Volunteers and my bestselling book Secrets of a Secret Shopper.   I...

How I’ve Done Church Assimilation and Follow-up

I was a Campus Pastor at a multisite church for 6 years. After just “winging it” for the first year, I talked to my friend, Nelson Searcy, and he suggested I read his book Fusion: Turning First-Time Guests into Fully-Engaged Members of Your Church. Now,...

Weekend Worship, Guest Services, Church Guest Experience, and the First Impressions Conference

Hey, friends! Did you know that there is a Facebook group where we talk about everything that happens on a weekend at the local church? There is! If you serve as a pastor, church staff member (Communications, Children’s, worship, guest services, church guest...