The Seasons of a Church Secret Shopper

I and my company Worship Impressions are committed to helping your church reach and keep guests. As specialists in Guest Services, Hospitality, and First Impressions, we come alongside you and what God is already doing at your church and give you a guest’s...

Help Your People Say “No”

About five years ago my family and I went to dinner with a key family in my church. The objective of the dinner (besides fellowship and strengthening our relationship) was to have a hard conversation. I had seen all the warning signs and the shepherd side of me could...

Keep Pressing On

You may not know this about me, but there are many people who will remember that I have signed numerous emails, cards, and even my books when someone asks me to sign them with the tagline: “Keep Pressing On!” Life is tough. I mean really hard. There are...

5 Tips from a Church Secret Shopper

As we quickly approach Summer, let me give you 5 practical tips to implement at your church so you can prepare for a killer Fall. Here we go: Vision cast to your Guest Services team So often, people that serve on a church’s guest services team feel unimportant....

Easter 2016 Review and Learn

So, you made it through the big weekend. Now the real work begins! Now you focus on turning those first-time guests into second time guests. This is where your assimilation process kicks in. I wrote about my process here. I also wrote about taking care of and thanking...

How’s Your Heart?

We know we all should die to self daily, but seriously – how often do you do a serious heart check? I recently transitioned off a local church staff and had to reassess my heart, think about my identity, remember my calling, and refocus my time and energy. But...