The Pet Peeves of a Church Secret Shopper

  Did you know first impressions matter? They do big time! Sometimes there’s no coming back from a bad experience. When I work with churches, I exhort them to put their best and brightest, their positive, smiling, warmest personalities on their front lines....

The Power of an Apology

Would you like to strengthen your relationships at work? Would you like to strengthen your marriage? I have a few key concepts and phrases to share with you of which can do just that. At my church, we like to say, “No perfect people allowed.” If we know...

Now that Easter is Over

Now that Easter is behind you, it’s time to take your Guest Services to a whole new level. Let’s create, build, and reinforce a culture of hospitality. Join us in 2 weeks for the May 7-9 First Impressions Conference. You’ll learn from the leading...

3 Ways to Still Have a Team After Easter

So here we are – less than three weeks away from the biggest Sunday of the year. I just left a planning meeting with the worship pastor at my home church. We were talking about ways to turn first-time guests into second-time guests. We brainstormed about setting up a...

My Fall Travel Schedule – Will I See You?

I love taking online relationships and going to the next level by meeting in person and even breaking bread. This is one of the joys of travel. I’ve had several meetups this year and am looking forward to more! I announce national meetups, giveaways, and links...

Does Your Church Website Have an Easter Page?

Does your church website have an Easter page? It should. Here’s why: People check you out online before they check you out in person. It shows people that your Easter services are a priority and something you’re really hoping that they attend. It gives...