The Power of an Apology

Would you like to strengthen your relationships at work? Would you like to strengthen your marriage? I have a few key concepts and phrases to share with you of which can do just that. At my church, we like to say, “No perfect people allowed.” If we know...

5 Ways to Improve As an Active Listener

Let me say up front that this post is longer than usual, but if you read it all and truly wrestle with it, you’ll be a better leader and your family and congregation will thank you for it. Let’s dive in! Communication is key to being an effective leader...

Now that Easter is Over

Now that Easter is behind you, it’s time to take your Guest Services to a whole new level. Let’s create, build, and reinforce a culture of hospitality. Join us in 2 weeks for the May 7-9 First Impressions Conference. You’ll learn from the leading...

3 Ways to Still Have a Team After Easter

So here we are – less than three weeks away from the biggest Sunday of the year. I just left a planning meeting with the worship pastor at my home church. We were talking about ways to turn first-time guests into second-time guests. We brainstormed about setting up a...

7 Crucial Lessons I’ve Learned the Hard Way

I’m thankful for a solid education at a Christian college and seminary. Really I am. But I have some crucial things that I’ve had to learn the hard way that they don’t teach you in school. Some of you may think: Only seven! I’m sure...