Will Your Guests Return After Easter? Here Are 8 Things to Consider

If you’re like most pastors and church leaders, you’re probably already planning for Easter. It will be here before you know it. I was talking with a church recently and they said they wanted to help people get “from the street to the seat.”...

Why Bring Greg Atkinson, the Church Secret Shopper, to Your Church This Year?

Greg Atkinson is the bestselling author of Secrets of a Secret Shopper and The Hospitality Handbook for Volunteers – and is a speaker, coach, and consultant who has worked with churches of all sizes, including some of the largest and fastest-growing churches in...

Walk Slowly Through the Pews

I was 18 years old and serving my first church. A little church out in the country. My uncle (a veteran minister) was coming to visit and I eagerly awaited his feedback. I was a worship pastor back then and my uncle had been a worship pastor since the ’70s. We...

Here Are Five Summer Tips from a Church Secret Shopper

I stay busy with church secret shopper consultations during the summer, as wise churches prepare for the Fall. Now that Summer has begun, let me give you 5 practical tips to implement at your church so you can prepare for a killer Fall. Here we go: Vision cast to your...

The Pet Peeves of a Church Secret Shopper

  Did you know first impressions matter? They do big time! Sometimes there’s no coming back from a bad experience. When I work with churches, I exhort them to put their best and brightest, their positive, smiling, warmest personalities on their front lines....