Why Bring Greg Atkinson, the Church Secret Shopper, to Your Church This Year?

Greg Atkinson is the bestselling author of Secrets of a Secret Shopper and The Hospitality Handbook for Volunteers – and is a speaker, coach, and consultant who has worked with churches of all sizes, including some of the largest and fastest-growing churches in...

Walk Slowly Through the Pews

I was 18 years old and serving my first church. A little church out in the country. My uncle (a veteran minister) was coming to visit and I eagerly awaited his feedback. I was a worship pastor back then and my uncle had been a worship pastor since the ’70s. We...

Here Are Five Summer Tips from a Church Secret Shopper

I stay busy with church secret shopper consultations during the summer, as wise churches prepare for the Fall. Now that Summer has begun, let me give you 5 practical tips to implement at your church so you can prepare for a killer Fall. Here we go: Vision cast to your...

The Pet Peeves of a Church Secret Shopper

  Did you know first impressions matter? They do big time! Sometimes there’s no coming back from a bad experience. When I work with churches, I exhort them to put their best and brightest, their positive, smiling, warmest personalities on their front lines....

The Power of an Apology

Would you like to strengthen your relationships at work? Would you like to strengthen your marriage? I have a few key concepts and phrases to share with you of which can do just that. At my church, we like to say, “No perfect people allowed.” If we know...

5 Ways to Improve As an Active Listener

Let me say up front that this post is longer than usual, but if you read it all and truly wrestle with it, you’ll be a better leader and your family and congregation will thank you for it. Let’s dive in! Communication is key to being an effective leader...