Here Are Five Summer Tips from a Church Secret Shopper

I stay busy with church secret shopper consultations during the summer, as wise churches prepare for the Fall. Now that Summer has begun, let me give you 5 practical tips to implement at your church so you can prepare for a killer Fall. Here we go: Vision cast to your...

The Pet Peeves of a Church Secret Shopper

  Did you know first impressions matter? They do big time! Sometimes there’s no coming back from a bad experience. When I work with churches, I exhort them to put their best and brightest, their positive, smiling, warmest personalities on their front lines....

Now that Easter is Over

Now that Easter is behind you, it’s time to take your Guest Services to a whole new level. Let’s create, build, and reinforce a culture of hospitality. Join us in 2 weeks for the May 7-9 First Impressions Conference. You’ll learn from the leading...

Why I’ve Been Blogging For the Past 12 Years

Before I tell you why I blog, let me start with how I got into blogging. In the summer of 2006, my friend Don Chapman of WorshipIdeas.com, was visiting me in Dallas. I was driving to Oklahoma City to speak at a conference and Don came with me. It was about a 3 hour...

How to Reach More First Time Visitors for Your Church

Are you a pastor or church leader with a full schedule and only limited hours in the week? If so, are you struggling to find ways to reach more first-time visitors with the limited time you have? Being a pastor isn’t just preparing for Sunday’s message...

The State of the Plate 2016

Nationwide survey shows many churches saw declining or flat giving in 2015, while at the same time seeing the need for modern digital giving solutions. For a copy of the 19-page report with ten key findings, seven graphs, and recommended resources to increase church...