The Pet Peeves of a Church Secret Shopper

  Did you know first impressions matter? They do big time! Sometimes there’s no coming back from a bad experience. When I work with churches, I exhort them to put their best and brightest, their positive, smiling, warmest personalities on their front lines....

Now that Easter is Over

Now that Easter is behind you, it’s time to take your Guest Services to a whole new level. Let’s create, build, and reinforce a culture of hospitality. Join us in 2 weeks for the May 7-9 First Impressions Conference. You’ll learn from the leading...

The Most Beautiful Churches in the World

I’m going to list the most beautiful churches in the world. Are you ready? Follow me: If I said, You have a beautiful church, would you reply, Thanks. When did you visit our building? or would you reply Thanks. Who did you meet? It’s simple and subtle, but...

Why I’ve Been Blogging For the Past 12 Years

Before I tell you why I blog, let me start with how I got into blogging. In the summer of 2006, my friend Don Chapman of WorshipIdeas.com, was visiting me in Dallas. I was driving to Oklahoma City to speak at a conference and Don came with me. It was about a 3 hour...

Does Your Church Website Have an Easter Page?

Does your church website have an Easter page? It should. Here’s why: People check you out online before they check you out in person. It shows people that your Easter services are a priority and something you’re really hoping that they attend. It gives...

Quick Keys to Effective Communication for Pastors

Here’s something fun: Ask your child, wife, staff member, deacon, elder, small group teacher: What did I speak on 3 weeks ago?…2 weeks ago?…this past weekend? Ouch! Maybe that isn’t so fun. Why do their answers sting so much? Because, as communicators,...