FREE COVID-19 Christmas Resources

Hi. I hope you’re doing well. I’m not going to lie to you. COVID-19 is on the rise and is the highest it’s ever been. This Christmas is going to be the most unique Christmas we’ve ever experienced. Some churches have canceled in-person services...

The First Impressions Workshop featuring Greg Atkinson

Join First Impressions Conference Founder Greg Atkinson as he teaches you how to lead first impressions in the new normal. Greg discusses the Post-COVID Church and how to welcome guests in the new reality. Sign up here for access. http://firstimpressionsworkshop.com/...
First Impressions and Church Guest Experience Podcasts

First Impressions and Church Guest Experience Podcasts

Hello, friends. I’ve had the honor of being on several podcasts over the years. Recently, I was a guest on some great podcasts where we discussed my books The Hospitality Ministry Handbook for Volunteers and my bestselling book Secrets of a Secret Shopper.   I...

10 Questions to Ask Your Congregation Before You Reopen

“When can we reopen our church?” That is the question that keeps getting asked. I want to help you make an informed decision. Pastor Judah Smith recently said that now is a great time to survey your congregation. We wholeheartedly agree. Our fear is that church...

Here Are Five Summer Tips from a Church Secret Shopper

I stay busy with church secret shopper consultations during the summer, as wise churches prepare for the Fall. Now that Summer has begun, let me give you 5 practical tips to implement at your church so you can prepare for a killer Fall. Here we go: Vision cast to your...

Quick Keys to Effective Communication for Pastors

Here’s something fun: Ask your child, wife, staff member, deacon, elder, small group teacher: What did I speak on 3 weeks ago?…2 weeks ago?…this past weekend? Ouch! Maybe that isn’t so fun. Why do their answers sting so much? Because, as communicators,...